Best Selling Books by Kenneth Blanchard

In Customer Mania!, Ken Blanchard, one of America''s biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world''s largest restaurant company, Yum!—owner of KFC, Taco Bell, Pizza Hut, Long John Silver''s, and A&W Restaurants—the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps: • Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. • Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. • Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. • Build the Right Kind of Leadership. You can''t do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company''s overall success. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customer''s.

A compendium of straightforward techniques on how to accentuate the positive and redirect the negative, increasing productivity at work and at home. What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive. He shows how using the techniques of animal trainers -- specifically those responsible for the killer whales of SeaWorld -- can supercharge your effectiveness at work and at home. When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior -- all of which make these extraordinary performances possible. Kingsley took a hard look at his own often accusatory management style and recognized how some of his shortcomings as a manager, spouse, and father actually diminish trust and damage relationships. He began to see the difference between "GOTcha" (catching people doing things wrong) and "Whale Done!" (catching people doing things right). In Whale Done!, Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives.

In the bestselling tradition of Whale Done! and The One Minute Manager, Ken Blanchard and Marc Muchnick’s entertaining and inspiring new book is a parable about the competition between two leaders with totally different management styles—a story that reveals the ingredients of truly effective leadership. How can you become a more successful manager, a stronger team leader, and a motivator who gets the best results from a group? Ken Blanchard and Marc Muchnick''s The Leadership Pill provides the answer. Consider this tantalizing possibility: What if there were a pill that could actually stimulate the natural powers of the mind and body to provide leadership? In the story, an amazing new pill heightens one leader''s powers, but contains the wrong ingredients, stimulating him in an obsessive and shortsighted direction with disastrous results. In contrast, the Effective Leader, working without a pill, proclaims that "only through sustainability can our teams remain motivated and successful." An inspiring and supportive leader, he supplies the right ingredients, earning his team''s respect and trust with a blend of integrity, partnership, and affirmation. The hard-won result is a highly motivated team producing consistent top performance and genuine success. Ultimately it is recognized that "leadership for a lifetime" is much easier to digest than a pill for leaders looking for a quick fix. Destined to be a transforming experience for countless readers, The Leadership Pill shows business managers at any level how to apply the right techniques for getting both results and the commitment of their people, even when the pressure to perform is high.

Little Wave and Old Swell recounts a journey across the sea made by impetuous Little Wave and his sage teacher, Old Swell. Their allegorical adventure points young and old readers toward the enduring questions: Where did I come from? What is the nature of life? What happens when I die? Old Swell''s lessons remind us to stop amidst the rush and clamor of life, calm ourselves, and look within. Little Wave''s misadventures show us how our noisy, competitive lives can distract us from life''s important questions. The book''s mantra Don''t hurry; don''t stop suggests the pace of a long ocean swell as an alternative to today''s frenetic tempo. Written with uncomplicated charm by Jim Ballard -- including original oil paintings by Catherine M. Elliott and a foreword by bestselling author, Ken Blanchard -- this timeless tale is certain to take its place with other classic and engaging parables such as The Little Prince and Jonathan Livingston Seagull.

The first comprehensive book to challenge the traditional teachings by presenting a more effective approach to treating hypothyroidism For many years, treatment options for hypothyroidism have remained relatively unchanged and new treatments have been unexplored despite the fact that this disorder affects tens of millions of people in the United States. In The Functional Approach to Hypothyroidism, Dr. Kenneth Blanchard uncovers the truth about treatments and diagnoses and offers new insight into reducing symptoms for those with hypothyroidism. Dr. Blanchard has treated over 1,000 patients with hypothyroidism with great success. Through this experience, he has developed a unique approach to the field and has simultaneously enabled patients to better understand their condition, treatments, and the current findings. Patients and physicians alike will benefit from the wisdom and guidance found in this book. The Functional Approach to Hypothyroidism also includes explanations of: * Why hypothyroidism is often misdiagnosed * Misguided teachings on the treatment of hypothyroidism * Effects of hypothyroidism on pregnancy, menstrual cycle, and fertility * The connection between fibromyalgia and hypothyroidism * The effects of hypothyroidism on weight, sleep, and motion sickness * More effective treatments and advice for proper diagnosis

Bestselling author of The One Minute Manager and legendary NFL coach team up together to share their secrets for inspiring others to greatness. For more than thirty years renowned business consultant and top selling author Ken Blanchard and legendary NFL coach Don Shula have motivated teams to peak performances. Can the principles that underpin successful sports coaching also help an executive lead a business team to victory? Ken Blanchard and Don Shula highlight the qualities of effective leadership and show that these traits can indeed be transferred from the football field to the boardroom. In this indispensable motivational gem they distill their rich collective experience down to its key elements and share their secrets for inspiring others to greatness. At the heart of the book is a simple acronym that describes the qualities of an effective leader: C onviction-drive - Never compromise your beliefs O verlearning - Practice until it''s perfect A udible-ready - Know when to change C onsistency - Respond predictably to performance H onesty-based - Walk your talk The result is a marvellously succinct and essential handbook that will teach you how to unleash excellence in others.

The ultimate lesson for the successful One Minute Manager: teaching how a healthy lifestyle is the key to success. The One Minute Manager is a book that has sold a staggering 12 million copies in 27 languages and has become the world''s most popular management method. Unfortunately, it is easy for a One Minute Manager to be so successful in every way that he or she forgets one important thing: to look after number one. This book, published now for the first time outside the USA, tells the story of a One Minute Manager who is so much in demand that he eats on the run, doesn''t take time to exercise, and never puts himself, his family or his well-being top of his list of priorities. He soon discovers that his life is out of balance and that success in business is endangering his health. For all those busy, achieving people with overcrowded schedules, this useful blueprint shows how to manage stress and keep healthy. By following four important strategies for balancing a complicated life, everyone can get their lives into proper perspective. For the millions of readers of Ken Blanchard''s bestselling books, The One Minute Manager Balances Work and Life offers a way to achieve not only a new, healthier style of living but increased productivity as well.