Best Selling Books by James Champy

The most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a company''s processes, organization, and culture to achieve a quantum leap in performance. Michael Hammer and James Champy have updated and revised their milestone work for the New Economy they helped to create -- promising to help corporations save hundreds of millions of dollars more, raise their customer satisfaction still higher, and grow ever more nimble in the years to come.

The co-author of the monumental bestseller Reengineering the Corporation continues the reengineering revolution with another national bestseller that has already sold more than 165,000 copies in hardcover Reengineering Management is a brilliant, practical and much needed book on the most powerful management idea of the decade. Reengineering—changing the traditional and outdated organization, processes and culture of a company—is corporate America''s greatest challenge today. In Reengineering Management, Champy examines the far-reaching changes managers must make for themselves and their companies to succeed in an era of unprecedented competition. Through his extensive consulting and research work, he shows how reengineering succeeds only when managers reinvent their own jobs and managerial styles. Otherwise, the ultra-efficient and effective reengineered processes for acquiring and serving customers, filling orders, bringing new concepts to market and other key business activities eventually fall apart. Champy illustrates this new management agenda through first-hand experiences of managers of reengineered operations at Federal Express, Wisconsin Electric, CIGNA Health Care, Hewlett-Packard, AT&T Universal Card Services and other companies. Champy shows how they are mastering the managerial challenges of reengineering, and as a result are making their organizations exciting and competitive. As more and more organizations reengineer, the experiences of these managers will become an insiders'' guide to managerial life in the company of the future. Reengineering Management picks up where Reengineering the Corporation left off—by exploring the managerial implications of the reengineered workplace. As reengineering becomes critical to all organizations, Reengineering Management will be the road map for managerial success in the future. It is, indeed, the manifesto for the next managerial revolution.

"""Reengineering Health Care" gets to the core of transforming our current system by advocating the widespread use of IT, eliminating inefficient practices, and keeping the system focused on a healthy individual and not on a broken process.""--Newt Gingrich, Founder of the Center for Health Transformation, and former Speaker of the U.S. House of Representatives ""This book is a prescription for streamlining health care. Using the techniques that have successfully transformed business into customer-focused and efficient organizations, the authors provide a step-by-step approach to improving health care processes, guiding health care into the next generation of Lean delivery systems.""--Dr. John Halamka, Chief Information Officer, Beth Israel Deaconess Medical Center ""In health care, we tend to inundate our people with information, rather than enabling them to have insights. This concise guide will resonate with both senior and front-line managers who know they''re engaged in unproductive work. They will see that reengineering is not overly difficult and can enable them to improve patient care and efficiency.""--Trevor Fetter, President and CEO, Tenet Health Corporation, and Trustee, Federation of American Hospitals ""It isn''t reform that will fix our ailing health care system, its reengineering. Champy and Greenspun highlight organizations that have transformed, and reinvented, themselves by reengineering care delivery-they''ve lowered costs, improved care quality and patient safety, and increased the satisfaction of those giving and receiving care. Every clinician, hospital executive, and politician should read this book.""--Bill Crounse, M.D., Senior Director, Worldwide Health, Microsoft Corporation ""Implement health care technology, and you have better health care tools; reengineer with a focus on technology, process, and people, and you have a better health care system. This straightforward guide shows how to transform health care to maximize quality, safety, convenience, and impact the cost of delivery. No one can read this book and not feel a profound call to action.""--H. Stephen Lieber, CAE, President & CEO, HIMSS In their legendary book, "Reengineering the Corporation", Jim Champy and Michael Hammer introduced businesspeople to the enormous power of a revolutionary methodology called "reengineering". Using reengineering, businesses around the world have systematically retooled their processes--achieving dramatic cost savings, greater customer satisfaction, and more value. Now, Jim Champy and Dr. Harry Greenspun show how to apply the proven reengineering methodology in health care: throughout physician practices, hospitals, and even entire health systems. You''ll meet innovative and visionary leaders who''ve been successfully reengineering organizations across the entire delivery spectrum and learn powerful lessons for improving quality, reducing costs, and expanding access. This book doesn''t just demonstrate the immense potential of health care reengineering to revolutionize health care delivery: "it offers a clear roadmap for realizing that potential in your own organization""." Deliver Better Care to More People, at Lower Cost How reengineering can lead to more efficient, safer delivery--and sharply reduced costs How to focus on prevention and wellness, as well as chronic disease and hospital care How to earn the trust, contributions, and passion of skeptical physicians and health care professionals How to harness technology to create more seamless, accessible, valued, and sustainable health care systems--and avoid technology''s pitfalls How Zeev Neuwirth transformed the Lenox Hill Hospital ER and the 700-doctor Harvard Vanguard Medical Associates practice How Tom Knight is revolutionizing patient safety at Methodist Hospital System, one of America''s largest private, nonprofit medical complexes How to start today in your own organization!

8 POWERFUL WAYS TO INSPIRE TODAY''S TOUGH CUSTOMERS IN TOUGH TIMES AND MAKE THEM STICK! “With Jim Champy''s well-proven gift for keen management analysis, today''s essential notions of business transparency, channel and customer alignment, and enduring cultural values become palpable, memorable, and–most important–usable.†Alan Spoon, Managing General Partner, Polaris Venture Partners “If you love the game of business, you''d be hard pressed to find a book with more †̃good moves'' per page than INSPIRE!†Paal Gisholt, President and CEO, SmartPak “Full of insightful ideas, this book is for those who like winning, who embrace innovation, and who wish to transform how they lead. It is not for the defenders of the status quo.†Michael Dowling, President and CEO, North Shore-Long Island Jewish Health System “ INSPIRE!provides †̃food for thought'' and insightful guidance for all companies. This is particularly important in today''s economy where even established companies are looking for ways to maintain the growth they have enjoyed in better times.†Chiquita White, Section Head, Product Development, Procter & Gamble Jim Champy revolutionized business with Reengineering the Corporation. Now, in Inspire!, the second book in a series about what''s new and really works in business, he takes on the challenge of inspiring customers-even in tough times. In an era of commoditization and ever less loyal customers, this book shows how to keep customers coming back. Drawing on dozens of original case studies from companies in a variety of industries, new and old, Champy reveals how to define a consistent value proposition your customers will be passionate about-and will staypassionate about. You''ll learn how to engage a new generation of customers who value transparency and authenticity above all...how to reinvigorate your company in the face of brutally tough and creative competition...how to go beyond mere marketing campaigns to lead crusades customers want to join. Once again, Jim Champy has given businesses actionable solutions to one of the most challenging problems they currently face: making customers stick. How to reignite customer loyalty by& " Bringing authenticity to everything you do " Creating new products that reflect the best of what you really are " Delivering new value based on convenience, simplicity, and honesty " Nurturing your mystique " Choosing the right channel partners " Doing well by doing good

The Arc of Ambition is aimed at all those who dream of achieving greatness in any field. It is a handbook of lessons derived from the lives of great achievers past and present. The principles of this book come not from conventional psychology (clinical or theoretical) but from life experiences. They are derived from the authors long observation of ambitious people, both past and present in all walks of life. The Arc of Ambition takes us on a journey through the creative process that transforms dreams into reality. Showcasing the life-changing experiences of dozens of contemporary and historical figures from the worlds of business, politics, science and the arts, The Arc of Ambition is an inspirational and practical guide to harnessing your ambition in order to live up to your highest potential and leave a legacy of accomplishment.

For modern companies, large and small, it''s now or never to build business on the platform of information technology. Companies that e-engineer are ready for business in the 21st century. Companies that don''t, James Champy argues, are history. He starts by making the challenging statement that modern management practices aren''t keeping pace with technological advances. Without solid strategy, technology can actually harm a company''s progress, not help it. Champy then underlines the four foundations underlying the e-engineering process: propositions, processes, participation and preparedness. The book includes case studies and interviews with many leaders from a wide range of companies.

"Why health care must be systematically reengineered--and how to build a system that''s both financially stable and delivers far better care! If you liked this Short, you might also like Reengineering Health Care: A Manifesto for Radically Rethinking Health Care Delivery by Jim Champy and Dr. Harry Greenspun (ISBN: 978-0-13-705265-3)"--Resource description page.

"Jim Champy has seven rules for leadership, honed from his many years of experience. They are: One--see the world as it truly is; two--share good ideas with all; three--make technology everyone''s job; four--manage change as a campaign; five--gain control by giving it up; six--relish change; and seven--make your values everyone''s business"--Resource description page.

"The new reengineering tests your powers of analysis, imagination, and execution. Once understood, though, it can be used to address the enormous inefficiencies and redundancies in the work between organizations, thereby creating opportunities for unparalleled efficiencies and advantages. It hinges on process and proposition"--Resource description page.

"Physicians are central to true health care reform that saves lives and lowers costs. Will they lead? Yes! If you liked this Short, you might also like Reengineering Health Care: A Manifesto for Radically Rethinking Health Care Delivery by Jim Champy and Dr. Harry Greenspun (ISBN: 978-0-13-705265-3)"--Resource description page.

"From the time the first business opened its doors centuries ago, people have been trying to define the essence of a company. Some have claimed that a business is its bottom line. Others have argued that a company is its customers, or its marketing power, or its products, or its people. Today, what best defines a business is its processes--all the things a company does to create and sell its goods and services. And the new reengineering is focused directly on those processes"--Resource description page.

"Jim Champy argues that there are eight mistakes that every reengineer must guard against: reengineering across organizational boundaries before reengineering internal process; moving too slowly or too quickly; reengineering across organizational boundaries with executive commitment, but not involvement; focusing on units that aren''t open to change; reengineering all a company''s processes at once; reengineering only the front-end of a business; believing that e-business is about the e; and underestimating customer adoption time"--Resource description page.

"When processes don''t mesh smoothly, companies can find themselves at odds with one another. Suppliers don''t deliver the promised value, manufacturers turn out shoddy products, and customers depart. The new reengineering calls for redesigning your processes to fit with those of your partners"--Resource description page.