Best Selling Books by Roger Connors

The definitive book on workplace accountability by the New York Times bestselling authors of How Did That Happen? Since it was originally published in 1994, The Oz Principle has sold nearly 600,000 copies and become the worldwide bible on accountability. Through its practical and invaluable advice, thousands of companies have learned just how vital personal and organizational accountability is for a company to achieve and maintain its best results. At the core of the authors'' message is the idea that when people take personal ownership of their organization''s goals and accept responsibility for their own performance, they become more invested and work at a higher level to ensure not only their own success, but everyone''s. Now more than ever, The Oz Principle is vital to anyone charged with obtaining results. It is a must have, must read, and must apply classic business book.

From the world’s leading experts on workplace accountability comes the most comprehensive study on the subject, revealing the cure that could fix low employee engagement in the workplace once and for all One factor, more than any other, causes the problems business leaders fear most. Lackluster performance, sinking profits, and unmet stockholder expectations all stem from one source: a massive decline in emu00adployee engagement. Rather than blaming employees themselves for the decline, however, the Workplace Accountability Study reveals how to fix it: the secret lies with those who lead and manage our organizau00adtions. To inspire employees to be fully engaged, menu00adtally and emotionally, in their work, leaders must first and foremost fix accountability—in themselves, their teams, and the entire enterprise. But how? To answer that question, Roger Conu00adnors and Tom Smith—cofounders of Partners In Leadership, the Accountability Training and Culture Change Company, and the authors of the New York Times bestseller The Oz Principle, the definitive bible on workplace accountability—have joined forces with three expert field practitioners. The resulting book not only presents eye-opening insights drawn from the authors’ three-year, first-of-its-kind Workplace Accountability Study, it also offers 240 proven soluu00adtions advanced by 120 successful leaders interviewed exclusively for this book. Their combined wisdom can help you solve every conceivable accountability probu00adlem, whenever and wherever it pops up. Since one size does not fit all in today’s chalu00adlenging business environment, this official sequel to The Oz Principle provides an innovative, self-directed journey into accountability that enables you to tailor solutions to your own unique situation. Fix It tacku00adles the 16 Accountability Traits consistently found in highly accountable, effective people, teams, and organizations, and it guides you to the ones you need to fix right now. You will design your personally tailored path through the book: 1. In Part 1, you create your Fix It Bucket List by taking the three-minute Fix It Assessment. 2. In Part 2, you spend fifteen minutes reading about the Accountability Trait in question. 3. In Part 3, you explore several tried-and-true soluu00adtions that will work for you, your team, or your entire organization. Fix It is destined to become an indispensable leadership and management resource for resolving any pressing problem in your organization. Whatever you need, from more accountability and ownership to greater engageu00adment and leadership, this book will help you get the results you need. For more information, visit: www.fixit-book.com

Why does the story of Dorothy, the Scarecrow, the Tin Man, and the Cowardly Lion touch us? Like all great entertainment, their journey resonates. We see ourselves in the characters and likewise wish we possessed the power, the brains, the heart, and the courage to make our own dreams come true. So what are your dreams? What do you want? Is it a promotion? Improving a relationship? Rescuing a child? Finding a new job? Saving a marriage? Getting a degree? Finding the love of your life? Making a difference in your community? This book will help you get whatever you consider worthwhile in life. Simply put, when you unleash the power of personal accountability it will energize you in lifealtering ways, giving you a concrete boost that enhances your ability to think, to withstand adversity, to generate confidence, and to increase your own natural emotional, mental, and intellectual strength. Roger Connors and Tom Smith know this because they’ve seen it work in their own lives and witnessed it in the lives of some of the most successful and influential people in the world. The authors first introduced this powerful accountability philosophy in the New York Times bestseller The Oz Principle. Since then, millions have come to know them as “The Oz Guys” and they have gone on to help leaders all over the world teach and apply the principles you’re about to learn. Principles that have generated billions of dollars of wealth—along with a host of even more important results. Devotees of The Oz Principle have brought lifesaving medications to market, created better education in community colleges, greatly surpassed charity fund-raising goals, and improved medical practices in battlefield hospitals. In The Wisdom of Oz, Connors and Smith present the practical and powerful principles of personal accountability in simple, down-to-earth terms that you can apply in your homes, schools, communities, churches, and volunteer groups. The book will help you strengthen family relationships, improve friendships, motivate children, increase value on the job, improve health and financial well-being, or achieve whatever it is you most desire. Drawing on engaging stories about those who have overcome great odds—including South African president Nelson Mandela, Polish WWII hero Irena Sendler, and everyday men and women—Connors and Smith demonstrate that by taking personal ownership of your goals and accepting responsibility for your performance, you also take control of your success. You will read stories about people just like you who learned to beat their struggles, like the New York area fisherman who fell off his lobster boat and was adrift at sea for twelve hours in the chilly Atlantic . . . but survived. You will learn the traits that allowed a college senior who landed flat on her face in a 600-meter race to jump up and win. Or a thirteen-year-old soccer player who moved from the bench to the starting lineup. You will discover that while no one will ever wave a wizard’s wand and magically solve all your problems, there is a way to experience the near magical impact of personal accountability.

Connors and Smith explore the direct link between a company''s culture and the results it produces, providing a program to transform entrenched patterns into potent new ways of being and doing. Getting to the core of why people work as they do is a dynamic process demanding that leaders take control of the culture to create experiences that foster beliefs, drive actions, and produce the ultimate competitive advantage. Filled with success stories, the book introduces a step by step model to help people at any level of the organization take action that will alter the company''s belief system in order to produce the desired results.

A fully revised and updated installment from the bestselling author of The Oz Principle Series. Two-time New York Times bestselling authors Roger Connors and Tom Smith show how leaders can achieve record-breaking results by quickly and effectively shaping their organizational culture to capitalize on their greatest asset-their people. Change the Culture, Change the Game joins their classic book, The Oz Principle, and their recent bestseller, How Did That Happen?, to complete the most comprehensive series ever written on workplace accountability. Based on an earlier book, Journey to the Emerald City, this fully revised installment captures what the authors have learned while working with the hundreds of thousands of people on using organizational culture as a strategic advantage.

The New York Times bestseller that provides a simple, proven approach to improve accountability and the bottom line. The economy crashes, the government misfires, businesses fail, leaders don''t lead, managers don''t manage, and people don''t follow through, leaving us asking, "How did that happen?" Surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to large and small businesses. How Did That Happen? offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way. As the experts on workplace accountability and the authors of The Oz Principle, Roger Connors and Tom Smith tackle the next crucial step everyone can take, whether working as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend.

Vivimos inmersos en un mundo de excusas, donde a menudo encontramos manera de autojustificarnos para presentarnos como víctimas más que como protagonistas de nuestro propio futuro. El principio de Oz muestra lo importante que resulta para las personas y las organizaciones sobreponerse a las dificultades que se presentan de manera constante en la vida y en el mundo organizacional para lograr los resultados deseados. A través de una nueva metodología, llamada “accountability”, El principio de Oz propone un método sencillo para que las personas logren hacerse cargo de sus responsabilidades, permitiéndoles alcanzar el éxito en sus tareas cotidianas. Publicado en varios idiomas, compila una serie de ejemplos exitosos que han cambiado los resultados obtenidos por miles de organizaciones alrededor del mundo,.., El principio de Oz es, sin dudas, un libro de referencia que todo líder –o aspirante a líder– debe leer.

Cuando las cosas salen mal y nos preguntamos “¿Cómo sucedió eso?”, la respuesta inmediata tiende a ser buscar algo o alguien a quien culpar, lo cual no soluciona nada y tampoco previene que el problema se vuelva a repetir en el futuro, con las mismas características. En este contexto, la presente obra –de absoluta referencia en el tema– presenta un método sencillo y eficaz para instalar en todos los niveles de una organización el sentido de accountability. Entendido como elección personal para lograr los resultados deseados a pesar de las dificultades, el concepto de accountability fue introducido como metodología de cambio y mejora en el libro anterior de los autores (en colaboración con Craig Hickman): El Principio de Oz. Ahora, ¿Cómo sucedió eso? recorre la misma senda para explicarnos en detalle cómo crear y cómo administrar accountability. Ofrece, además, herramientas para autodiagnosticar distintos tipos de situaciones potencialmente problemáticas y así saber los pasos específicos a seguir para administrar expectativas.¿Cómo sucedió eso? desarrolla novedosas estrategias para lograr que la gente se haga cargo de conseguir resultados mientras incrementa su motivación. Explica cómo implementar accountability en cualquier organización de una manera positiva y basada en principios que fomenten el compromiso de todos. ¿Cómo sucedió eso? está destinado a quienes busquen lograr una mayor productividad, rentabilidad y satisfacción laboral en su empresa.

透過領導流程激發員工熱情、建立當責文化， 改變文化，就能改變成果， 啟動變革，強化競爭力！ 無論是公司老闆還是企業領導者，都希望激勵員工積極投入工作、交出成果、提高業績。其實，成果的根源就在於文化。 文化，就是「我們這裡（公司、企業或組織）是怎麼做事情的。」想提升成果、提高業績，實際而且長久的方法，就是從建立當責文化開始。透過成果金字塔（result pyramid），幫助公司加速轉型成為具備當責文化的組織。 經驗培養信念、信念影響行動、行動帶來成果。改變文化，就能改變成果。 本書的作者羅傑‧康納斯（Roger Connors）和湯姆‧史密斯（Tom Smith），是當責觀念的奠基者和長期推動者，著有暢銷書《當責，從停止抱怨開始》（The Oz Principle）和《從負責到當責》（How Did that Happen?）。他們從協助客戶建立當責文化的經驗出發，提出簡單明瞭的「成果金字塔」，以高效率、高效能的方法，改變組織上下的思考與行動，確保能達成大家期待的成果。在每一章中，他們分享動人的故事，敘述最成功的組織如何應用這些最佳實務操作，成功建立當責文化。 精通加速文化變革的能力，對於每一位期待自家組織保有競爭力並維持聚焦的領導者而言，都是重要的核心職能。《建立當責文化》依循著一套世界上某些最成功且最受尊崇的公司都運用過的方法，提出明確的指引以培養建立當責文化的領導力。 如果繼續做原來的事，就會繼續得到如同過去的結果。然而，倘若想要改寫遊戲規則，就必須力求改變。本書《建立當責文化》鋪陳一套可據以為行動的方法，每一位領導者都應精通。因此，如果你已經倦於嘗試無效的領導技巧與無用的新方案，請閱讀本書，進而改變員工的經驗、信念和行動，讓每個人願意從主動思考、改變行動進而交出符合期待的成果。 這本書告訴領導者如何發揮影響力，建立當責文化，激發員工和團隊主動思考、參與變革，讓組織轉型成功，永保競爭力！

En la misma –innovadora– senda que El Principio de Oz y ¿Cómo sucedió eso?, ambos best sellers del New York Times, Roger Connors y Tom Smith, reconocidos expertos a nivel mundial en la creación de una cultura de accountability empresarial, aplican su práctica y poderosas estrategias para ayudar a los líderes a acelerar el cambio cultural, energizar sus organizaciones y crear una mayor accountability para obtener resultados. En esta emblemática guía para el cambio de la cultura organizacional, los autores introducen el modelo de la Pirámide de Resultados®, una metodología simple e irreemplazable para cambiar de forma efectiva y eficiente cómo las personas piensan y actúan en todos los estratos de una organización, para asegurar que logren alcanzar mejores resultados. Dominar la habilidad para acelerar el cambio cultural es una competencia esencial para todo líder que quiera mantener su organización siempre competitiva y enfocada. Cambie la cultura, cambie el juego ofrece la guía definitiva para desarrollar esta competencia de liderazgo, sobre la base de una metodología usada por algunas de las empresas más exitosas y reconocidas del mundo. Apoyándose en las más de dos décadas de expertise asesorando a clientes para crear una Cultura de Accountability®, Connors y Smith presentan en la presente obra una metodología clara y simple que llevará a cualquiera que la ponga en práctica a un rápido cambio de cultura orientada a resultados. Cambie la cultura, cambie el juego le mostrará cómo generar el potente impacto que una mayor accountability tiene sobre la velocidad de cambio en personas y equipos, y en transformar la vida interna, y el éxito, de organizaciones enteras.

◆全球暢銷60萬冊的當責經典 ◆《紐約時報》暢銷書 把「那不是我的工作」「告訴我該怎麼做」當成口頭禪，找人抱怨博取同情、頻頻訴苦尋求慰藉，以為四處取暖，就能逃避責任、推卸責任—— 其實，這就是陷入了「被害者循環」。 一本書，讓人即刻起脫離抱怨、否認、怪罪、等待的被害者循環，採取正視現實、承擔責任、解決問題、著手完成的當責步驟，交出成果、達成目標！ 【精采內容】 本書以《綠野仙蹤》（The Wizard of Oz）為架構，透過女主角桃樂絲遇見稻草人、錫樵夫、膽小獅，帶領大家踏上「黃磚道」尋找魔法師奧茲（The Great Oz）的旅程，說明如何擺脫「被害者循環」（victim cycle），為自己的際遇負責。 故事最後，稻草人終於擁有渴求的腦子（智慧）、錫樵夫獲得一顆心（熱情）、膽小獅得到勇氣，而女主角桃樂絲是引導大家脫離被害者循環、激勵同伴走上當責步驟的領導者。 而這一切，並非魔法師奧茲施法，而是每個人發自內心、願意為自己的際遇做主；並且發揮智慧、熱情和勇氣，採取正視現實、承擔責任、解決問題、著手完成的當責步驟，最後終能交出成果、達成目標，而這就是奧茲法則（The Oz Principle）。 本書巧妙運用《綠野仙蹤》做為隱喻，將稻草人、錫樵夫、膽小獅，還有帶領同伴們一起努力達成目標的領導者桃樂絲，比喻為組織或團隊裡形形色色的工作者。說明如何讓組織裡缺乏智慧、熱情或勇氣的成員們，脫離避責、卸責的被害者循環，邁向當責之路。 此外，作者不僅藉由《綠野仙蹤》的故事，讓讀者了解智慧、熱情、勇氣對於當責的重要；他們也在書中運用輔導企業邁向當責之路的實際案例，鼓勵讀者進一步為自己的思想、感受、行動與結果負責；如此一來，不僅有助於自我成長，也能讓所屬的組織朝向更高的層次邁進。 當責，是公司文化的核心要素，只要組織裡的每個人都能採取當責步驟、在水平線上運作，就可以達成目標、美夢成真。如同《綠野仙蹤》裡的桃樂絲和她的同伴一樣，在沿著黃磚道前往翡翠城的旅途中，克服重重難關，最後交出成果、達成目標，每個人也因此發現自己的確擁有胸懷大志、築夢踏實的能力！ 當責，從停止抱怨開始——克服被害者心態、脫離被害者循環，進而走上當責步驟， 才能掌握自己的命運以及所屬組織的未來。 一本書，讓人學會做自己的主人——家庭缺乏溫暖、老天沒眼、景氣太差，再也不是避責、卸責的藉口，交出什麼樣的成果，完全掌握在你的手上；你的人生際遇，由你做主！ 【銷售記錄】 本書首度出版於1994年、新版完成2004年，全球暢銷60萬冊，是當責領域的聖經。 本書也是作者的「當責三部曲」之一，從個人篇的《當責，從停止抱怨開始》、組織篇的《從負責到當責》（How Did that Happen?），到企業文化篇的《改變文化、改變賽局》（暫譯，Change the Culture, Change the Game），皆為《紐約時報》《今日美國》《華爾街日報》《出版人周刊》的領導類暢銷書。其中，《從負責到當責》榮獲2012年臺灣經濟部金書獎，是許多企業指定的團購用書。 【好評推薦】 「我發現在本書中，有許多概念是每一個員工都可以接納的－－當責、承擔責任、員工參與、徹底追蹤、有效執行。徹底應用這些概念，就可以將它們直譯為利潤。我建議無論位居組織中的哪一個階層，只要有心建立一支打勝仗的團隊、想要求得成果的人，都應該讀這本書。」 －－Carefusion董事長兼執行長 David Schlotterbeck 「這是一本不可思議的書，它比當代的任何一本書都能夠做為取得成果的價值典範。我買這本書給所有的操作員、包商和公司團隊成員，要求他們接納本書中的當責觀點。」 －－IHOP Corporation總經理及執行長 Julia Stewart 「在當今的企業之中，本書依然具有重要的地位。我們第一次看到這些概念至今，已經過了十幾年，但是，這些當責的法則能夠歷經時間的考驗，依然適用所有的階層。它已經成為我們的一部分。」 －－Guidant Corporation集團董事長 Jay Graf 「多年來，領導人都在努力尋找一個清晰的模型，以促企業文化的改變，讓他們的員工產生力量，將他們的努力轉變成利潤成果。本書提供的正是一個這樣的模型，對於任何想要擁抱真正領導價值的人而言，這都是一本必讀的書。」 －－美國鋁業公司（Alcoa, Inc.）總經理 Mike Coleman? 「雨果（Victor Hugo）曾說：『這世上有一件事強過所有的軍隊，那就是一個成熟的思想。』我相信，本書將會轉化整個美國。」 －－禮來製藥公司（Eli Lilly and Company）全球製造部副總裁 Michael L. Eagle 「本書是一個經過深思熟慮的方法，可以直接了解『當責』這個複雜的主題。這本書描述與建構更上一層的當責方法，以強化每一個組織主動精神所造成的影響。我的經驗是，執行本書中的概念，可以增進個人與公司的成果。」 －－雀巢普瑞納寵物護理公司（Nestle Purina）罐裝部總經理 Ed Vanyo? 「多年來，我們嘗試在位於全球的製造集團內做出一些根本改變。最後，我們終於將本書中定義的當責流程概念內化，深入到公司裡。我們終於轉向我們想要的方向，經過多年嘗試，現在，我們達成了我們想要的進步。」 －－禮來製藥公司（Eli Lilly and Company）全球製造部副總裁 Bill Smith 「本書激勵了我們每一個階層的同仁，他們用一個簡明易懂的方法，在我們的整個組織裡創造當責。簡言之，奧茲法則幫助我們更容易『做到我們曾說的自己想做的事』，對成果的影響相當大！」 －－Red Robin gourmet Burger 資深副總裁Michael E. Woods以及營運副總裁 Eric Houseman 「本書淺顯易懂、內容實用，傳達的訊息直截了當，卻是經常受到忽略。想要讓事情成功，我們負有完全的責任，這本書的內容很容易被人接受。」 －－AT&T業務部副總裁 David Grimes 「本書所介紹的概念很實用，都是我們日常生活中的一切。作者筆意流暢，簡易的文字有如面對面的討論。理論不多、案例卻很豐富，提出的都是立即可用的方法。我們在整個工廠裡應用奧茲法則，充分授權給員工、達成所有我們需要的目標。這些概念確實是一種驅動工具，彌補管理階層和生產線上的工人之間的鴻溝。」 －－愛力根藥品公司（Allergan）外科副總裁 Vincente Trellis? 「我們的成就全賴過去幾年來，我們所發展的文化。我們最新的文化語言，就是來自本書的『水平線上和水平線下』概念。此外，?茲法則當責訓練（The Oz Principle Accountability Training）讓我們的公司更團結，讓我們將注意力集中在目標成果上。」 －－Friday’s Hospitality Worldwide人力資源部主任 Richard Methany 「它會幫助你接受任何新的想法，有助於解決問題，讓你更有能力獲致成功……本書從一開始便切中要點，並給了這項法則許多輔助資源。它開門見山地介紹整體概念，然後在每一章的文字裡，都讓你更加了解這項概念……在我們的客戶公司重整之後，一月是我們最艱困的時刻（在業界是典型的人才招募較少的月份）。我們要求每一個人提出一項當責計畫，接著我們所雇用的新進人員超出原先預期的百分之二十－－這是在我們組織內實施奧茲法則的最直接成果。」 －－Beverly Care Alliance總裁 Mark Wortley 「本書幫助你釋放潛力，讓你用不同的方式思考你的私人與職場生活。書中使用的語言很容易讓人接受，引用的故事和法則也可以輕鬆獲得認同。如果你可以全心接納本書，確實應用其中的重點，你就會改變自己的行為，更能夠成功達成你想要的成果。」 －－Brinker International，On the Border Cafes Division人力資源部副總裁 Kelli Fitten 「本書告訴我們，如何創造一種為改變當責的急迫感，其中釋放出來的力量，是唯有當每一個階層的每一個員工，都能夠善盡自己的職責、有機會參與創造解決的方案時，才會發生的事。」 －－Amylin Pharmaceuticals, Inc.總經理與執行長 Ginger Graham 「本書使用的文字簡潔有力。書中的法則經過時間的考驗，一旦執行，就會產生立即的影響。我們從這本書中學到的課題，都是可以普世應用的。」 －－El Torito Restaurants營運長 Chuck Rink 「我們開始了這趟旅程，將本書應用到我們的組織裡，從我們給予或接受別人意見的方式，到我們如何進行每周的員工會議，到最基本的績效管理。本書提供強而有力的概念，以及一種共通的語言，我們每天都必須依靠它，而且必須提醒彼此，我們不能沈淪到『水平線下』，也不能以藉口取代成果。」 －－El Torito Acapulco Restaurants總裁兼執行長 Fred Wolfe 「本書對我的事業和私人生活造成了不可抹滅的影響，它幫助我和別人互動、讓我誠實面對自己，無論在專業或私人的領域裡。」 －－Guidant Corporation公司會計╱業務營運資深副總裁 Dennis Antinori 「一整年裡，我們努力想要讓店裡的業務有所成長或毫無所獲。然而，當我們應用?茲法則當責訓練之後，不僅業務量增加，而且增加的趨勢維持十一個星期。全年之中，有無數的障礙出現，但我們的團隊依舊維持在水平線上，也輕鬆達成了我們的年度預算。」 －－Smith’s Food and Drug總經理 Kenneth White 「感染力強且充滿洞見的一本書，它揭開並檢視了個人與企業成功的精髓。」 －－日內瓦鋼鐵公司（Geneva Steel）董事長兼執行長 Joseph A. Cannon 「用一條黃磚道，簡單摧毀陳腐的『我是被害者』的藉口。清晰明確的自評與目標明確的計畫，取得個人成功、治癒組織的生命力，進而獲得當責的力量。」 －－楊百翰大學（Brigham Young University）組織領導與策略教授 Paul R. Trimm博士? 「我們的企業過去一直都很成功，但是我們並不願意停留在原來的位置。為了前進到下一個層次，我們必須更注重成果。本書是達成這個目標的里程碑。」 －－Precor, Inc.總經理 Paul J. Byrne 「本書巧妙地捕捉了克服困境求取成功的祕密。它充滿了實際的洞見，都是個人與組織取得成效的基本要件。該書闡釋一個歷久不衰的法則，它的壽命將遠遠長過許多人們以為神奇卻終將隨著時間消逝的管理時尚。任何厭煩魔法，卻急著想要求取成果的人，我推薦這本書給你。」 －－堪薩斯城的桃樂絲．布朗寧（Dorothy Browning of Kansas） 出版社??經濟新潮社 (城邦)

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Dopo il grande successo del Principio di Oz, Connors e Smith tornano con un nuovo testo sulla potenza e l’efficacia dell’accountability per affrontare i piccoli grandi temi della vita quotidiana. Un best seller che è stato a lungo al primo posto ne

A step-by-step guide to supercharging the coaching culture inside your organization, from the New York Times bestselling author of The Oz Principle and The Wisdom of Oz. Coaching is the most effective method for boosting human performance. Studies shows that it increases productivity by 88%. Coaching, however, has become increasingly exclusive due to the high costs of external coaches. Managers, responsible for coaching the people on their teams, are overburdened by an ever-increasing span of control with little time to coach. The solution: extend coaching to the masses, so that everyone, at every level in the organization, can get the coaching they need, when they need it. A fresh take on a traditional model, Get a Coach, Be a Coach combines decades of first-hand experience with real-life stories and practical exercises. Drawing on over 30 years of advising senior management all over the world, authors Roger Connors, Jeff Adcock, Kelly Andrews, and Seth Connors offer a bottoms-up strategy: Self-Directed Performance Coaching. Unlike most coaching styles, this innovative approach puts the Learner, not the Coach, in charge of the learner-coach relationship. Self-Directed Performance Coaching is for anyone, from brand-new hires and middle managers to senior leaders and C-level executives, who seeks to boost performance. All you have to do is: - Identify your Most Important Thing, whether it''s that pitch you want to deliver or client you want to impress, - Find a Coach who''s a Level Up, or someone who has already acquired the skills and experience you need, - Coach your Coach, or guide your coaching relationship to meet your specific learning needs, and - Be a Coach, and share your newfound expertise with the next generation of Learners. This book is for all who want to create a thriving coaching culture within their organization.

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