New Releases by Michael Ross

Available for the First Time—Three Books in One! The Customer Centricity Ebook Collection is a must-have for any business leader looking to understand and implement customer-centric strategies. This collection includes three essential books by renowned experts Peter Fader, Bruce Hardie, Michael Ross, and Sarah Toms, all of whom are leaders in the field of customer centricity. The collection includes three books in a single volume:Customer Centricity, by Peter FaderThe Customer Centricity Playbook, by Peter Fader and Sarah TomsThe Customer-Base Audit, by Peter Fader, Bruce Hardie, and Michael Ross The Customer Centricity Ebook Collection offers a comprehensive guide to understanding, implementing, and measuring the impact of customer-centric strategies.

In this elegant but pocketable edition in the Ross''s Discoveries series, passionate bibliophile Michael Ross has curated his favorite literary quotes from the collection of over 1500 well-read books on his shelves--but this isn''t your typical rehashing of Bartlett''s quotations. In Ross''s Spiritual Discoveries Michael Ross brings together quotes on religion, faith, and the soul from such a new perspective even the authors themselves will probably find this book useful and insightful.

Tjitji is a very special lullaby, showcasing our rich and diverse animals and land, helping families transition to quiet time and bedtime Tjitji - sleep is a present from a day that was gorgeous. Tjitji, meaning child in the Anangu Pitjantjatjara Yankunytjatjara languages, is a beloved ABC Kids lullaby to sing your little ones to sleep. With words by Michael Ross and Zaachariaha Fielding of Electric Fields and original artwork by Lisa Kennedy, this board book is a keepsake to be treasured by families everywhere. PRAISE FOR TJITJI LULLABY: ''A lyrical storytelling beauty aligned with rich bedtime qualities of calm and serenity featuring diverse Australian wildlife ... Tjitji Lullaby is a peaceful, richly symbolic bedtime engagement; an idyllic lullaby to soothe each and every young ''child''.'' -- Books+Publishing ''the beautiful, lyrical words in this book make it the perfect finale for the bedtime read ... with images of calm, peace, tranquility and safety painted in both the words and pictures.'' -- Barbara Braxton, Teacher Librarian, The Bottom Shelf

As a leader in your organization, you will be very familiar with your organization''s key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures. But how much time have you spent reflecting on the fact that these revenues are generated by actual customers--the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers'' buying behavior as well as the health of your overall customer base. A customer-base audit is a systematic review of the buying behavior of a firm''s customers using data captured by its transaction systems. It will help you answer questions such as: -- How healthy is your customer base? How realistic are your growth objectives? -- How do your customers differ in terms of their behavior and value? -- How has the quality of your customers changed over time? -- What changes in customer behavior lie behind period-to-period changes in firm performance? -- What is important to your high-value customers? Which products help you acquire and retain your best customers? Fader, Hardie, and Ross present five "lenses" through which an executive can address questions like those above. The answers are often lurking in various parts of the organization, but it is rare to find all the relevant analyses in one place, let alone performed on a regular basis (as an audit should be). Yet without such a basic, systematic understanding of the foundations of the firm''s primary source of cash flow, how can executives make informed decisions? Fader, a Wharton professor, is the author of Customer Centricity and coauthor of The Customer Centricity Playbook, both of which have helped businesses radically rethink how they relate to customers. In this first step of the journey, Fader, Hardie, and Ross assist leaders in gaining a fundamental understanding of their customers'' buying behavior--and thus their company as a whole.

In this elegant but pocketable edition in the Ross''s Discoveries series, passionate bibliophile Michael Ross has curated his favorite literary quotes spanning a multitude of important life topics from the collection of over 1500 well-read books on his shelves. In Ross''s Life Discoveries Michael Ross brings together quotes from such a new perspective even the authors themselves will probably find this book useful and insightful.

The cousins – Ella, Emma, Olly, Catherine and Tom are excited to be together again for Christmas. Soon after arriving at the old farmhouse in North Cornwall they discover the truth: they are from a family of Angels! Now, they must begin a journey to a faraway island to learn more about their past and discover their future. Admitted to the School of Enlightenment for Young Angels, the cousins make new friends, learn to fly and explore the secrets of their school. However, their fun is disturbed by Ella’s dreams about an ancient scroll which has the power to destroy the human world. Can the cousins discover the truth about the scroll in time to save humanity? So begins a story of incredible bravery and amazing adventure.

In this elegant but pocketable edition, passionate bibliophile Michael Ross has curated 106 favorite literary quotes from the collection of over 1500 well-read books on his shelves--but this isn''t your typical rehashing of Bartlett''s quotations.

An exciting, evocative memoir of combat in North Africa, danger behind enemy lines, and two daring escapes. In this action-packed account, a Welch Regiment officer describes his remarkable Second World War experiences. These include his baptism by fire in the Western Desert against Rommel’s armor in 1942; the spontaneous help of nomad Arabs when he was on the run for ten days behind enemy lines; and his capture and life as a POW in Italy. Michael Ross and a fellow officer made the first escape from Fontanellato POW camp only to be recaptured on the Swiss border. During his second escape, Ross fought against the occupying German forces in north Italy alongside the Italian partisans, who nearly executed him initially. He avoided recapture for over a year before finally reaching Allied lines. The reader learns of the extraordinary courage and sacrifice of local Italians helping and hiding Allied soldiers. Ross’s story has a poignant conclusion as, while on the run, he fell in love with a prominent anti-fascist’s daughter whom he married after the war. Originally published as From Liguria With Love, this superbly written and updated memoir is a powerful and inspiring tribute to all those who risked their lives to help him and his comrades.

Last night I tried not to be shy, just as an experiment for one night - and with catastrophic results. 17 year old Callum is proud to be shy and he thinks you should be too, because what this noisy, crazy world needs right now is a bit more self-restraint. The Shy Manifesto is a bittersweet coming-of-age comedy drama about a shy boy who is fed up of constantly being told to come out of his shell. Tonight he is to address an audience of radical shy comrades and incite the meek to finally rise up and inherit the earth. But memories of the previous night''s drunken escapades at a classmate''s end-of-term party keep intruding, and threaten to upend the fragile identity he has created for himself. Callum delivers his manifesto, exploring adolescence, isolation, self-loathing and sexuality. His irreverent lightness of touch, and multi- rolling as the other characters in his story endear him to the audience, encouraging us that we, too, can be proud to be shy. The Shy Manifesto is a solo piece that takes the experience of being shy as its central subject- something which has rarely been explored in drama, and yet which touches on many audience members lives.

Sports Devotions to Help Your Child Win in Life From the father-and-son team of Michael and Christopher Ross comes this unique devotional combining your kid''s love of sports with faith and life lessons to encourage growth. Your child will be inspired by tons of pro tips from sports superstars, including Tim Tebow, Stephen Curry, Allyson Felix, and many more. These forty devotions feature stories from 15-year-old Christopher''s world, plus kid-relevant teachings that bring Bible verses to life. Your kid will get the game plan for making good decisions in three key areas: With the Team—learning godly sportsmanship At School—having A+ encounters with teachers and friends With Family—scoring big with parents and siblings A Kid''s Game Plan for Great Choices will help your child see the connection between the things they love and the One who loves them.

The publication includes several academic articles presented during the second International meeting of the Sancti Lazari Ordinis Academia Internationalis whose objective is to promote the historical knowledge related to the Military and Hospitaller Order of Saint Lazarus of Jerusalem, and other Crusader and related orders of chivalry as this relates to the hierarchy, their components, their glorious traditions and ancient history, as well as their relations with the Roman Catholic Church and with other churches that profess the faith of Christ.

A destitute farmer sells his land to the supermarket chain that drove him out of business. Fifteen years later and a bustling supermarket stands on the same spot. UK managing director Tony is coming to work undercover at the store for a week. Branch manager Vicky is determined to give him a more grimly authentic experience than he''d ever dared wish for. Shelf-stacker Josh dreams of escape and rock stardom. Union organiser Elliot dreams of Josh. By Friday, nothing will ever be the same for them again. Happy to Help is an acerbic comedy about how Britain has become a nation of shop assistants. This programme text edition was first published to coincide with the world premiere of the play at Park Theatre, London, in June 2016.

This is the sixth book in the Climbing Higher Daily Readings series by Michael Ross-Watson. This looks and the biblical events surrounding the promise of Jesus coming to earth and his birth. This devotional series will teach and inspire you to look further into this wonderful story that we celebrate each year.

Worry and its fraternal twins anxiety and stress affect our mind, body, and spirit—and can make us miserable. In these practical pages, Dr. Arnie Cole and Michael Ross—with contributions from leading researcher Pamela Ovwigho, PhD—help readers to identify the root cause and provide easy-to-follow plans to find relief. This insightful and easy-to-read resource includes Bible-based wisdom, advice, and treatment options from psychological and medical professionals. Our bodies are not designed for a continual state of fear, worry, and anxiety, but instead for continual tranquility with short bursts of adrenaline. Seven Secrets of Worry-free Living shows how anyone can break the cycle of unnecessary suffering and find peace.

In this elegant but pocketable edition, passionate bibliophile Michael Ross has curated 106 favorite literary quotes from the collection of over 1,500 well-read books on his shelves--but this isn''t your typical rehashing of Bartlett''s quotations. Michael Ross brings together men, women, love, sex, and marriage from such a new perspective even the authors themselves will probably find this book useful and insightful.

Here is the 2013 Miracle maker of Lolo, Montana. Member of PKP, Licensed Private Pilot, General Class Radio Amateur, Inventor of Spot-Grade , and AID-IF Roger Williams University. Summa cum Laude Industrial Engineer

Our words can be so cruel. Used wrongly, they can discourage people, cut open the heart and destroy someone’s self-confidence—even ignite a fire and drive crowds to violence. And once they’re spoken, they can never be recalled. Words enter our ears and burrow themselves deep into our hearts … often never to be forgotten. It’s little wonder that the Bible instructs us to control our tongues. Inspired by James 3:1-12, and filled with 40 engaging stories and dozens of relevant Scriptures, this book encourages you to use your speech positively—speaking kindness, sharing words that heal, expressing love, and praising God.

EDITORIAL REVIEW: This book provides a guided tour in introducing optimal control theory from a practitioner''s point of view. As in the first edition, Ross takes the contrarian view that it is not necessary to prove Pontryagin''s Principle before using it. Using the same philosophy, the second edition expands the ideas over four chapters: In Chapter 1, basic principles related to problem formulation via a structured approach are introduced: What is a state variable? What is a control variable? What is state space? And so on. In Chapter 2, Pontryagin''s Principle is introduced using intuitive ideas from everyday life: Like the process of "measuring" a sandwich and how it relates to costates. A vast number of illustrations are used to explain the concepts without going into the minutia of obscure mathematics. Mnemonics are introduced to help a beginner remember the collection of conditions that constitute Pontryagin''s Principle. In Chapter 3, several examples are worked out in detail to illustrate a step-by-step process in applying Pontryagin''s Principle. Included in this example is Kalman''s linear-quadratic optimal control problem. In Chapter 4, a large number of problems from applied mathematics to management science are solved to illustrate how Pontryagin''s Principle is used across the disciplines. Included in this chapter are test problems and solutions. The style of the book is easygoing and engaging. The classical calculus of variations is an unnecessary prerequisite for understanding optimal control theory. Ross uses original references to weave an entertaining historical account of various events. Students, particularly beginners, will embark on a minimum-time trajectory to applying Pontryagin''s Principle.

Guys. Girls. They''re everywhere! You go to school with them, work with them, live near them, and you''re definitely interested in getting to know some of them. But the question is, can teenagers remain pure in today''s mixed-up, sex-crazed climate? The answer is yes! Christian guys and girls just like you share their secrets to dating, relating. . .and waiting! This book is packed with great advice—everything from can''t-miss communication tips to the Bible''s candid answers about lust, love, romance, and purity.

Manage your family''s high-tech habits and learn how to stay safe on the Internet, navigate social-media choices, and set healthy boundaries.

We all yearn for something more. We want our lives to count, to have meaning and purpose; to make a difference for the Kingdom of God. So what''s holding us back? We can fulfill what burns in our hearts. We can stop going through the motions and start living the radical, thriving life God has in mind for every man, woman, and child. The journey begins when we set our eyes on Jesus Christ--and study His life, His passion, His ministry. This life-changing devotional recreates the high drama of Jesus'' world--from His humble birth to His ultimate sacrifice.

During the last decade, the Latin American and Caribbean region has experienced unprecedented natural resources abundance. This book highlights how transparency can help realize the benefits and reduce negative externalities associated with the extractive industries in the region. A central message is that high-quality and well-managed information is critical to ensure the transparent and effective governance of the sector. The insights from experiences in the region can help policymakers design and implement effective regulatory reforms and adopt international standards that contribute to this goal. This is particularly important at a time when the recent boom experienced by extractives in the region may be coming to an end.

More devastating than budget deficits and economic downturns, the Character Deficit has chipped away at our country, one individual at a time. Join Michael B. Ross as he explores the fascinating and frightening effects of the Character Deficit and empowers you to overcome the Character Deficit in your world. Ross discusses two main issues. First, he highlights America''s societal decay due to individual neglects in moral character. Second, he provides practical wisdom on how we can overcome the Character Deficit by growing in character.

This is a guide meant to help those industrious individuals who just don''t know what they want to do when faced with forced job change, or who have chosen to go in a different direction in their vocational life, and don''t know how to begin. You will gain a new found connection with yourself that will help you be more in touch with your inner processes, and increase your confidence and capabilities to determine any new path you choose in your life. The aim here is to provide some methods and raise some questions that can quickly get you moving in a new direction whether you''re experiencing a career crisis or thinking of a change for your own personal and professional development.

Back to the Bible Leaders Reveal a Proven Strategy for Overcoming Temptation Many Christians are feeling guilty, discouraged, and even hopeless. Their faith means a lot to them, but they repeatedly succumb to temptation. Building on the message of Unstuck, Cole and Ross give readers a path to break free from what holds them back, make lasting changes, and win the age-old battle with temptation. This book is part of a strategic ministry plan developed by Back to the Bible. Through multimedia products and services, the ministry walks alongside individuals and churches, helping Christ-followers live the life God wants them to have.

Back to the Bible Leaders Show Readers How to Cultivate a Thriving Walk with Christ When asked about their relationship with God, many believers say the Christian life "isn''t working" or that they want "more than an okay walk." After conducting extensive survey research on what it takes to grow spiritually, Back to the Bible leaders Cole and Ross offer solid evidence for the power of Bible engagement. But more than statistics, Unstuck gives readers a practical and proven way to encounter Scripture daily, connect with God, and revitalize an otherwise listless faith. This book is part of a strategic ministry plan developed by Back to the Bible, which has been on the air for more than 70 years. Through multimedia products and services, the ministry is walking alongside individuals and churches, helping Christ-followers tap into and live out God''s Word.

In a South Florida stem cell research lab, a resourceful scientist named Trent Pennington, accidentally unlocks an old genetic mystery. A subsequent family vacation turns into a nightmare. Simultaneously, on the other side of the globe, two Siberian brothers are working on their own mystery. It involves an object from antiquity. With little to go on, the two seek outside help at their own peril. A ruthless, clandestine Russian organization learns of these discoveries and is determined to obtain them at any cost. Vicious assassins are dispatched to recover a priceless treasure. The thrilling chase around the globe will change the lives of those involved forever and perhaps society as we know it. A great secret will be exposed. Some will survive the experience, if theyre lucky.

In the wake of the collapse of the Soviet bloc, it is timely to ask what continuing role, if any, the concept of sovereignty can and should play in the emerging &"new world order.&" The aim of Law, Power, and the Sovereign State is both to counter the argument that the end of the sovereign state is close at hand and to bring scholarship on sovereignty into the post-Cold War era. The study assesses sovereignty as status and as power and examines the issue of what precisely constitutes a sovereign state. In determining how a political entity gains sovereignty, the authors introduce the requirements of de facto independence and de jure independence and explore the ambiguities inherent in each. They also examine the political process by which the international community formally confers sovereign status. Fowler and Bunck trace the continuing tension of the &"chunk and basket&" theories of sovereignty through the history of international sovereignty disputes and conclude by considering the usefulness of sovereignty as a concept in the future study and conduct of international affairs. They find that, despite frequent predictions of its imminent demise, the concept of sovereignty is alive and well as the twentieth century draws to a close.

"Featuring real-life questions from teen boys, this book equips parents with insight into their sons'' hearts and minds and offers biblical strategies for guiding the adolescent into manhood"--Provided by publisher.

Leaving Home to Find Home is an autobiographical story of a one Marine’s journey from not passing high school to becoming a successful professional in the United States military. Raised by a single mother, two brothers leave home and enlist in to the United States Marine Corps. After a rough start, the brothers go on to excel above their peers. One is sent to Iraq twice and is injured in combat while the other goes on to guard U.S. Embassies abroad. With both of her children gone for over four years, their mother is forced into her own enlistment of worry and anxiety. When both brothers leave the Marine Corps, the failing economy in their home state forces them to move and one brother ends up in Iraq as a contractor. This is their story of success, humor, tragedy, adventure and love.