New Releases by Kerry Patterson

A stunning approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one''s working relationship with others, one''s overall health, outlook on life, and so on. For example, why is it that 95% of all diet attempts fail? Why do New Year''s Resolutions last no more than a few days? Why can''t people with good intentions seem to make consistent and positive strides? Based upon the latest research in a number of psychological and medical fields, the authors of Change Anything will show that traditional will-power is not necessarily the answer to these strivings, that people are affected in their behaviors by far more subtle influences. Change Anything shows how individuals can come to understand these powerful and influential forces, and how to put these forces to work in a positive manner that brings real and meaningful results. The authors present an array of everyday examples that will change and truly empower you to reexamine the way you go about your business and life.

A stunning approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one''s working relationship with others, one''s overall health, outlook on life, and so on. For example, why is it that 95% of all diet attempts fail? Why do New Year''s Resolutions last no more than a few days? Why can''t people with good intentions seem to make consistent and positive strides? Based upon the latest research in a number of psychological and medical fields, the authors of Change Anything will show that traditional will-power is not necessarily the answer to these strivings, that people are affected in their behaviors by far more subtle influences. Change Anything shows how individuals can come to understand these powerful and influential forces, and how to put these forces to work in a positive manner that brings real and meaningful results. The authors present an array of everyday examples that will change and truly empower you to reexamine the way you go about your business and life.

The New York Times and Washington Post bestseller that changed the way millions communicate "[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. ... This book deserves to take its place as one of the key thought leadership contributions of our time."--The Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People "The quality of your life comes out of the quality of your dialogues and conversations. Here''s how to instantly uplift your crucial conversations." -Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive.

Traditional Chinese edition of Crucial Conversations: Tools for Talking When Stakes are High. How to carry a conversation with potentially emotionally charged, high stake, legally troublesome topic at home, between friends, and at work. These effective techniques help set the right tone, create mutual understanding to achieve desired outcome. In Chinese. Distributed by Tsai Fong Books, Inc.

Comment exprimer ses sentiments et ses volontés quand la situation devient vraiment sensible ? Que faire quand les autres ne font pas ce qu’ils sont censés faire ? Comment gérer des promesses non tenues, des attentes déçues, des comportements répréhensibles ? Que faire quand une personne vous déçoit ? Option 1 : la violence. Option 2 : le silence. Option 3 : une autre méthode qui implique ni lutte ni fuite. Nous devons tous faire face à des confrontations cruciales. Nous fixons des attentes claires mais la personne en face ne les respecte pas. Les avocats appellent ces incidents des « ruptures de contrat ». Au travail, nous dirions « non respect d’un engagement ». Avec un ami, il s’agit de « promesses non tenues », avec un fils adolescent, de « violation des règles familiales ». Et vous, comment gérez-vous les situations suivantes ? Les avantages des confrontations gérées correctement sont énormes : amélioration du sens du devoir, du sens de l’éthique, meilleure organisation, meilleures relations, etc. Tandis que l’évitement peut avoir des conséquences dramatiques au sein des familles et des organisations. Quand les confrontations sont gérées correctement, les deux parties parlent ouvertement, avec franchise mais respect. Résultat : 1. Les problèmes sont résolus. 2. Cela fait du bien à la relation. Dans ce livre, préfacé par Tom Peters, le célèbre auteur du Prix de l’excellence, vous allez découvrir comment mettre quelqu’un face à ses responsabilités. Vous allez maîtriser enfin tous les enjeux de la confrontation, du tête à tête crucial. Et vous allez développer de réelles compétences dans le choix et l’utilisation de vos modes de communication sur les plans psychologique et émotionnel. A propos des auteurs Kenny Patterson, Joseph Grenny, Ron McMillan et Al Switzler sont des consultants de renommée mondiale. Ils sont les fondateurs de VitalSmarts, une organisation spécialisée dans le training managérial qui développe de nombreux outils et formations pour les plus grandes entreprises internationales. Un livre publié par Ixelles éditions Visitez notre site : http://www.ixelles-editions.com Contactez-nous à l''adresse [email protected]

Conversas Decisivas'' ajuda a identificar os comportamentos que auxiliam - e os comportamentos que ferem - quando o assunto é comunicação, facilitando a identificação de comportamentos que podem estar impedindo a pessoa de atingir os objetivos almejados. A obra apresenta exercícios que ajudarão o leitor a manter a cabeça fria para a comunicação com clareza e uma estratégia de sete pontos para alcançar objetivos em todos os níveis - sejam emocionalmente, psicologicamente, ou legalmente, nas mais diversas situações que podem surgir nas vidas profissionais e pessoais.

Voici un remède contre les opinions divergentes et les malentendus, contre la médiocrité et la frustration. Ce livre propose des principes et des outils pour s''exprimer habilement quand les enjeux sont de taille et les émotions trop fortes. Ceux-ci vont vous permettre d’améliorer votre carrière, votre culture d’entreprise, vos relations de travail et vos relations familiales. Les conversations cruciales ne sont pas seulement les discussions entre chefs d’état, entre rois et autres personnages influents du monde. Les conversations dont parle cet ouvrage arrivent à tous et peuvent survenir à n’importe quel moment, dans votre travail, dans votre vie personnelle : une discussion houleuse avec votre patron, une dispute avec un collègue ou un client, un mot de trop adressé à votre enfant. Une conversation devient cruciale quand : Vous redoutez l’importance toute particulière de cette situation, vous ne la maîtrisez pas et alors... tout peut basculer. Trop tard pour regretter amèrement la tournure des événements ! Pour vous aider à vous exprimer habilement quand les enjeux sont de taille, ce livre vous explique comment : Grâce à cet ouvrage, préfacé par Stephen Covey, auteur du best-seller mondial Les 7 habitudes de ceux qui réussissent tout ce qu’ils entreprennent, vous maîtriserez enfin tous les enjeux du dialogue et pourrez développer de réelles compétences dans le choix et l’utilisation de vos modes de communication sur les plans psychologique et émotionnel. Dans la même série, par les mêmes auteurs : Confrontations cruciales A propos des auteurs Kerry Patterson, Joseph Grenny, Ron McMillan et Al Switzler sont des consultants de renommée mondiale. Ils sont les fondateurs de VitalSmart, une organisation spécialisée dans le training managérial qui développe de nombreux outils et formations pour les plus grandes entreprises internationales. Un livre publié par Ixelles éditions Visitez notre site : http://www.ixelles-editions.com Contactez-nous à l''adresse [email protected]

An INFLUENCER motivates others to change. An INFLUENCER replaces bad behaviors with powerful new skills. An INFLUENCER makes things happen. This is what it takes to be an INFLUENCER. Whether you''re a CEO, a parent, or merely a person who wants to make a difference, you probably wish you had more influence with the people in your life. But most of us stop trying to make change happen because we believe it is too difficult, if not impossible. We develop complicated coping strategies when we should be learning the tools and techniques of the world''s most influential people. But this is about to change. From the bestselling authors who taught the world how to have Crucial Conversations comes Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You''ll be taught each and every step of the influence process-including robust strategies for making change inevitable in your personal life, your business, and your world. You''ll learn how to: Identify a handful of high-leverage behaviors that lead to rapid and profound change. Apply strategies for changing both thoughts and actions. Marshall six sources of influence to make change inevitable. Influencer takes you on a fascinating journey from San Francisco to Thailand where you''ll see how seemingly “insignificant” people are making incredibly significant improvements in solving problems others would think impossible. You''ll learn how savvy folks make change not only achievable and sustainable, but inevitable. You''ll discover why some managers have increased productivity repeatedly and significantly-while others have failed miserably. No matter who you are, or what you do, you''ll never learn a more valuable or important set of principles and skills. Once you tap into the power of influence, you can reach out and help others work smarter, grow faster, live, look, and feel better, even save lives. The sky is the limit…for an Influencer. Are you an Influencer ? Find out at www.influencerbook.com ”You don''t have to be a manager to realize that no one likes being told what to do. Yet lectures are still the main way we try to get people to change their behavior. Fortunately, social learning academics have been studying alternatives for decades. Patterson and his fellow consultants have now collected their findings in this engaging, example-rich book. The key message is hardly new, but it has gotten more sophisticated: Managers need to get out of the way and facilitate, not manage, the process of change for employees. They can do this by offering vicarious experiences, restructured environments, peer pressure, and frequent tests-all geared so that people embrace the change as authentic to them, not imposed by an outsider. Missing are only success stories of organizations that persuaded managers to drop their controlling habits and choose to be mere facilitators.”-John T. Landry, Harvard Business Review

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. Behind the problems that routinely plague organizations and families, you''ll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren''t just irritating, they''re costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like: An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what? Your boss just committed you to a deadline you know you can''t meet--and not-so-subtly hinted he doesn''t want to hear complaints about it. Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later. An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment? Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly. A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything. Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn''t harm the relationship--and in fact, even strengthens it. Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.

Existen momentos claves en los que una palabra o un gesto nos pueden acercar o alejar irremisiblemente de nuestros objetivos. Conversaciones cr&íticas le ofrece las herramientas para dirigir las conversaciones m&ás dif&íciles e importantes, decir lo que piensa y ser convincente. Con este libro aprender&á a: - Preparse para situaciones de gran relevancia mediante una t&écnica eficaz. - Alcanzar un dominio suficiente que le permita hablar de pr&ácticamente cualquier tema. - Ser persuasivo, no agresivo. - Lograr que las conversaciones cruciales le conduzcan a los resultados deseados. Las habilidades que adquirir&á con estas propuestas le ayudar&án en situaciones comprometidas tanto profesionales como personales y disipar&án la tensi&ón que aparentemente acompa&ña a todas las conversaciones cruciales.

A PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry''s history."--Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors'' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.

Covering the essential elements of the subject of econometrics, the author also introduces and explains techniques that are now widely used in applied work, although rarely introduced in detail in non-specialist texts, such as integrated time series, cointegration, simulation analysis, Johansen''s Approach to multivariate co-integration and ARCH. The author explains the central distinction between stationary and nonstationary time series, which is of crucial importance in many areas of analysis, especially in macroeconomics and financial economics.

Drawing from their experience with hundreds of organisations, the authors present a witty, intelligent discussion about what motivates and emables people to act, succeed, and work together to make an organisation increasingly vital and healthy.

Nhằm phân tích những diễn biến tâm lý ẩn sau mỗi biểu hiện của chúng ta trong các cuộc thảo luận quan trọng, từ đó đưa ra những giải pháp khả thi giúp định hướng suy nghĩ và hành động, cuốn sách Nghệ thuật đàm phán đỉnh cao của nhóm tác giả Kerry Patterson, Joseph Grenny, Ron Mcmillan và Al Switzler là một bộ công cụ dành cho tất cả những ai muốn gặt hái thành công thông qua các cuộc đàm phán mang tính quyết định. Nghệ thuật đàm phán đỉnh cao sẽ giúp bạn ra các mô hình chung của các cuộc đàm phán, thảo luận, cách thức kết nối những người khác cùng tham gia và lắng nghe họ…