New Releases by Graham Brown

When the incomplete invention of a genius environmentalist falls into the wrong hands, it’s the NUMA crew that will be the first casualties of war, and team leader Kurt Austin will stop at nothing to get justice for his fellow agents in this #1 New York Times-bestselling series. In the middle of the Indian Ocean, a NUMA research vessel is taking water samples at sunset, when a crew member spots the familiar sheen of black oil ahead of them. But it is not oil. Like a horde of army ants, a swarm of black particles suddenly attacks the ship, killing everyone aboard, while the ship itself goes up in flames. A few hours later, Kurt Austin, Joe Zavala, and other members of the NUMA Special Assignments Team are dispatched to check on their colleagues. They find no survivors, but the remains of a new technological marvel on the smoldering hulk of the ship point them towards a new adversary. Knowing the victims makes this mission deeply personal for Austin and Zavala. They’ll uncover the scheme: an audacial plan to alter the weather on a global scale. They’ll find the technology that can make it happen: microrobots, originally designed to stave off polution. But what they may not learn in time is the face of their true enemy. And, on assignment this close to the hearts and minds of the NUMA crew, the danger is likely to hit close to home. Filled with the high-stakes suspense and boundless imagination that are unique to Cussler, The Storm is one of the most thrilling novels yet from the grand master of adventure.

From Graham Brown, co-author of the New York Times bestselling thriller Devil’s Gate with Clive Cussler, comes The Eden Prophecy . . . The wisdom of faith. The power of science. The evil of man. In the U.N. building in New York City, a U.S. Ambassador contracts an unknown virus after opening a threatening letter. In a slum near Paris, a rogue geneticist is found dead, tortured and defiled. His last message, a desperate plea for help, was sent to an old friend and fellow outcast, the ex-CIA agent and former mercenary named Hawker. His final legacy appears to be the fingerprints he left all over the letter to the Ambassador. Consumed by thoughts of revenge but fighting to see the truth, Hawker teams up with NRI operative Danielle Laidlaw on a quest to find the killers and track down the secrets his dead friend may have lost or sold. From the streets of Paris to an underground auction in the catacombs of Beirut to the merciless deserts of Iran, Hawker and Danielle find themselves hunting a murderous cult leader whose scientific arsenal could lead humanity to a new Eden—or unleash hell on the Earth itself.

An ancient secret. A terrifying prophecy. The last race against time... In the heart of the Amazon, NRI operative Danielle Laidlaw makes an incredible discovery: a translucent Mayan stone generating massive waves of energy while counting down toward the infamous apocalyptic date: December 21, 2012. And somewhere, there are three more just like it. What power will be unleashed if all four stones come together? Who created them - and who has them now? Using a cryptic Mayan map and a prophecy that points to the end of the world, Danielle and her team race toward answers. But one staggering question remains: Were these artifacts meant to save us - or to destroy us once and for all?

The book assesses the impact of a Cistercian monastery on the landscape and how, in its turn, the landscape influenced the monastery. It also tests some of the traditional views on the early ideals of the Cistercians such as their attitude to colonisation, land clearance, administration of their territory and dealings with secular society. This study also goes beyond the monastic period and examines what effect the suppression of the monastery had on the landscape and community. This volume approaches the subject from a different perspective and examines not only the abbey but its territory using archaeology, architecture, documents and map evidence in a holistic, ''landscape'' manner. Using the earthwork survey plan of the abbey, features within the precinct are identified.

From Sunday Times bestselling author Graham Brown, co-author (with Clive Cussler) of The Pharaoh''s Secret A coveted treasure. A perilous mission. A dangerous secret that could change the world... Former CIA-agent Hawker has been black flagged by his own government and Interpol and the State department have issued a warrant for his arrest. All Hawker wants to do is find a way back home that doesn''t involve a prison sentence or a body bag. Government operative Danielle Laidlaw is his way out. She needs a pilot and a security consultant for her mission to discover the lost Mayan city of Tulan Zuyu. In return for his services, she promises Hawker his life back. But as an unseen enemy stalks the rainforests, leaving battered corpses in its wake, they are about to discover that they are not the first - and they are not the only people looking for Tulan Zuyu and the secrets it may hold.

From Graham Brown, co-author of the New York Times bestselling thriller Devil’s Gate with Clive Cussler, comes Black Sun . . . In the heart of the Amazon, NRI operative Danielle Laidlaw makes an incredible discovery: a translucent Mayan stone generating massive waves of energy while counting down toward the infamous apocalyptic date: December 21, 2012. And somewhere, there are three more just like it. What power will be unleashed if all four stones come together? Who created them—and who has them now? Using a cryptic Mayan map and a prophecy that points to the end of the world, Danielle and her team race toward answers. But one staggering question remains: Were these artifacts meant to save us—or to destroy us once and for all?

From Graham Brown, co-author of the New York Times bestselling thriller Devil’s Gate with Clive Cussler, comes Black Rain . . . Covert government operative Danielle Laidlaw leads an expedition into the deepest reaches of the Amazon in search of a legendary Mayan city. Assisted by a renowned university professor and protected by a mercenary named Hawker, her team journeys into the tangled rain forest—unaware that they are replacements for a group that vanished weeks before, and that the treasure they are seeking is no mere artifact but a breakthrough discovery that could transform the world. Shadowed by a ruthless billionaire, threatened by a violent indigenous tribe, and stalked by an unseen enemy that leaves battered corpses in its wake, the group desperately seeks the connection between the deadly reality of the Mayan legend, the nomadic tribe that haunts them, and the chilling secret buried beneath the ancient ruins.

The fourth edition of The Waiter''s Handbook continues to be an excellent resource for those in the hospitality industry. It has been updated to address the requirements in the new SIT07 Hospitality, Tourism and Events Training Package and changes in the industry. The book is a comprehensive training guide to modern food and beverage service. It explains the technical and interpersonal skills required by today''s waiters for all types of establishments, from casual bistros to formal dining. New sections have been added to address changes to the smoking laws and cultural and special dietary.

The first half of this book is designed as a mini-dictionary or glossary of common terms used in planning, measuring, and managing performance. The second half includes tips and techniques for reviewing performance, diagnosing problems, deciding on action plans, and evaluating links between measures and strategies. This succinct and handy guide will be a constant companion as you engage in performance management in your organization. hr"An excellent book by an excellent author. This 56-page book is a great tool for managers who need a ‘quick reference’ during any type of business meeting where results are discussed or plans are developed. The author does a great job of covering virtually all core facets of Performance Management in a text that takes less than one day to read." Ray DiGiacomo, Jr. San Juan Capistrano, California

The Definitive Guide to Mastering the Baldrige Award Now in its 17th fully updated edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. This simple and comprehensive resource enables companies to master the exhaustive criteria of the nation’s leading business performance award. This exclusive reference guide provides detailed descriptions of the 18 examination items and the 32 areas that comprise the seven major categories. It reveals what examiners look for in each area and provides powerful suggestions to achieve results. By consulting this reference, businesses will acquire the winning knowledge necessary to capture the award.

Tourism Marketing provides a contemporary approach to formulating,implementing and monitoring marketing strategy for regional tourismmarketers and small businesses, the latter comprising over 90% ofthe ''tourism industry''. The principal aim of Tourism Marketing isto demonstrate how marketing principles apply in the tourismindustry in Australia, New Zealand and the Asia-Pacific. This text will provide students with a thorough understanding of: a conceptual framework for tourism and travel marketing the role and importance of destination marketingorganisations factors influencing tourism demand and supply characteristics of consumer-traveler behaviour services marketing in tourism the role of marketing research in management decisionmaking approaches to branding, positioning and segmentation the philosophy of integrated marketing communicationsperformance metrics

The fourth edition of The Waiter''s Handbook continues to be an excellent resource for those in the hospitality industry. It has been updated to address the requirements in the new SIT07 Hospitality, Tourism and Events Training Package and changes in the industry. The book is a comprehensive training guide to modern food and beverage service. It explains the technical and interpersonal skills required by today''s waiters for all types of establishments, from casual bistros to formal dining. New sections have been added to address changes to the smoking laws and cultural and special dietary requirements. New photographs have also been added to help illustrate key areas of technique in the table service industry. The glossary has been updated to take in these changes in industry and it continues to explain the food and beverage terminology and the culinary words and phrases from cooking traditions all around the world. It also includes a simple and very helpful guide to pronunciation. The glossary will aid students in their understanding of both traditional and more modern menus. It makes the book a valuable long-term reference after the technical and service skills have been mastered.

Now in its 16th edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. The 2007 Criteria now includes 18 questions, one for each of the Baldrige Criteria Items. Significant changes in the 2007 award include a stronger emphasis on— · Leadership, which now includes a focus on performance measures and their use by senior leaders; · Measurement, Analysis, and Knowledge,with a focus on needs for management of information and information technology · Workforce Focus, redesigned around workforce engagement and the workforce environment · Customer and Market Focus, with a focus on the voice of the customer · Process Management, redesigned around work systems, core competencies, and work processes Strategic Planning, with a focus on innovation, strategic advantages, and resource needs to accomplish strategic objectives · Results, aligned with the above categories to ensure the measurement of important and appropriate results This definitive reference for helping companies achieve world-class results is the only book on the Baldrige Criteria to detail, in simple and straightforward language, every category, examination item, and required area.

Improve the ''Health'' of Your Organization by Using the Right Metrics! The vast majority of companies use some form of balanced scorecard to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization. Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations. Leaders will learn how to objectively measure: Relationships with Customers Employee Satisfaction External Business Environment Supplier/Vendor performance Strategy and Financials This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.

This booklet is a guide to interpreting the criteria in the seven Baldrige categories to help your organization improve quality. It begins with answers to commonly asked questions about the Award criteria. Then it breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

The Baldrige criteria have been updated and finely tuned for 2005. Reflecting recent events, the new criteria include a focus on an organization''s business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2005 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management, process management and business results. The new 14th edition of the Baldrige Award Winning Quality addresses these changes for 2005 and helps you understand what the criteria are. Written in an easy-to-read format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looks for, and the questions typically asked during a visit.

NEW! The booklet is a guide to interpreting the criteria in the seven Baldrige categories to help your organization improve quality. It begins with answers to commonly asked questions about the Award criteria. Then it breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

Selected As One of "The Year''s Best Reference and Reading Material", Industrial Engineer Magazine, December 2004 If you seek to produce measurable results in your organization, this book is for you. It provides practical and useful methods that you can use immediately and points out habits you should avoid. Get It, Set It, Move It, Prove It is about getting real results and being able to prove them. The distinct feature of this book is the four-phased model: "Get It" focuses on your leadership''s vision and values; "Set It" improves your goals and strategies and their deployment in regard to ethics and regulatory requirements and performance measurement; "Move It" strengthens your relationships with important customers and the management of employees and key work processes; and "Prove It" helps you supply the evidence that your systems are producing high-performance results.

This edition of an invaluable manual for trainee waiters has been thoroughly revised and updated. The emphasis is on relevance, practicality and clarity. Emphasis is placed on the importance of all aspects of good service - product knowledge, good communication, and personal, organisational and technical skills.

This handy pocket book is a quick reference guide to interpreting the criteria in the seven Baldrige categories. Whether a company is applying for the Malcolm Baldrige National Quality Award or not, this can help employees at all levels as the work toward improving quality. Includes answers to frequently asked questions and quick tips indicating what excellent companies do in each category.

For the eleventh consecutive year, Baldrige Award Winning Quality continues to be the definitive reference for interpreting the Baldrige criteria. Updated annually, this book provides you with the best understanding of these exhaustive criteria. Written by one of the best-known authorities on Baldrige, it is the most recognized reference in the field. This is the only book on the Baldrige criteria to detail, in simple and straightforword language, every category, examination item, and area to address.

Highlighted with valuable tips and Brown''s firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to: Identify strengths, weaknesses, opportunities, and threats. Design data collection strategies. Link the scorecard to other systems in an organization. Develop a performance index. Avoid the top 10 measurement mistakes. In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included. Click here for the introductory chapter A 296 minute abridged version of this book is also available on 4 compact discs or 4 audio cassettes from Productivity Press.

Throughout the 1990s, Iraq has been the target not only of military attack but of the most draconian and protracted economic embargo ever imposed by the international community. In the immediate aftermath of the Gulf War, the embargo was accompanied by an effort to provide aid to the Iraqi people and to protect them against human rights abuses: an initiative that seemed to break new ground in providing protection for civilians in a situation of conflict. Yet the outcome of the international community''s efforts has fallen short of the promise. Why has there been such a large gap between the rhetoric and reality? How exactly have the combinatin of economic sanctions, international humanitarian aid and limited protection of civilians affected Iraq? What lessons can be drawn from the experience? This is the most carefully documented, comprehensive account of the consequences of intervention in Iraq during the 1990s. It examines not only the record of intervention but also the complicated political context which has shaped international policy and the Iraqi response to it, and which has made events seem so unpredictable.