New Releases by Graham Brown

Graham Brown is the author of The Autism Nest Model (2025), Clive Cussler Desolation Code (2024), Clive Cussler’s Desolation Code (2024), Untitled Cussler - Numa Files #21 (2024), Operation Kondor (2024).

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The Autism Nest Model

release date: Feb 04, 2025
The Autism Nest Model
This well-researched and evidence-based program was formulated in response to the severe shortage of educational programs designed for higher functioning school-age children with ASD, which often leads to inappropriate placement, and a lack of supports...all of which inevitably results in poor educational experiences. The program uses a positive behavior support approach and incorporates strategies that address areas of difficulties common in autistic children, specifically sensory functioning, social relatedness, self-regulation, managing anxiety, and selective cognitive problems. This program helps children function comfortably and successfully in mainstream settings in their schools and communities, whenever feasible, with decreased need for professional support. The original book, the ASD Nest Model, published by AAPC Press in 2013, presented the model from conception in 2001 through development and implementation in 2012. It established the foundation of the Nest program from which the current model evolved. The second edition covers the entire period of 20 plus years from conception to the present, showcasing the evolution of the model over that period. The change in title for the second edition from "The ASD Nest Model" to "The Autism Nest Model," is representative of the evolution not only of language but also the understanding and practice that the new edition reflects. The second edition has three parts. Part One highlights the foundational strategies and supports of the model during its first ten years, including the partnership between the New York City Public Schools and the Nest program. Part Two describes the ongoing development and evolution of the program across the following 10 years, with a focus on neurodiversity-affirming practices, including what has been learned from the experiences and expertise of the autistic advocate community and changes in the field. Part Three presents challenges to scaling the model, and considerations for responding to those challenges, while highlighting the outstanding successes of the program across two decades.

Clive Cussler Desolation Code

release date: Nov 12, 2024
Clive Cussler Desolation Code
Kurt Austin and the NUMA crew face swarms of deadly bio-hacked sea locusts, a runaway AI system, and a sinister cult in the latest novel in the #1 New York Times-bestselling series created by the “grand master of adventure” Clive Cussler. When Kurt Austin and Joe Zavala investigate a mass stranding of aquatic life in the Indian Ocean, they accidentally uncover a much deeper mystery. A strange figure soon steals NUMA’s findings, forcing a high-speed chase—someone really didn’t want them examining those dead whales. But who, and why? A cryptic text through the NUMA satellite network makes things still stranger: these odd phrases and numbers look like NUMA codes. But who could be tantalizing the crew with such specific knowledge of their tech? Are they being helped by an old friend, or lured into a trap by a traitor who knows a little too much about NUMA’s inner workings? Kurt, Joe, and even Max, the agency’s supercomputer, will have to investigate like never before as they decrypt data, infiltrate a cult of cloned men, and prepare for a battle on two very different planes: one physical; one digital. The aquatic stranding was just the beginning of a sinister plan concocted by a mind more brilliant than any they’ve ever faced—the mind of a machine. A new, terrifying world order is being plotted. First marine ecosystems will be devastated, then the entire globe’s…Unless the NUMA crew can stop this code of desolation.

Clive Cussler’s Desolation Code

release date: Nov 07, 2024
Clive Cussler’s Desolation Code
Kurt Austin and the NUMA crew face swarms of deadly bio-hacked sea locusts, a runaway AI system, and a sinister cult in the latest explosive new thriller in the NUMA series ''Cussler is hard to beat'' Daily Mail ---- When Kurt Austin and Joe Zavala investigate a mass stranding of aquatic life in the Indian Ocean, they accidentally uncover a much deeper mystery. A strange figure soon steals NUMA’s findings, forcing a high-speed chase—someone really didn’t want them examining those dead whales. But who, and why? A cryptic text through the NUMA satellite network makes things still stranger: these odd phrases and numbers look like NUMA codes. But who could be tantalizing the crew with such specific knowledge of their tech? Are they being helped by an old friend, or lured into a trap by a traitor who knows a little too much about NUMA’s inner workings? Kurt, Joe, and even Max, the agency’s supercomputer, will have to investigate like never before as they decrypt data, infiltrate a cult of cloned men, and prepare for a battle on two very different planes: one physical; one digital. ---- PRAISE FOR CLIVER CUSSLER: ''The Adventure King'' Sunday Express ''Just about the best in the business'' New York Post

Untitled Cussler - Numa Files #21

release date: Nov 07, 2024

Operation Kondor

release date: Sep 18, 2024
Operation Kondor
Gedankenkontrolle und modernste Waffen – der neue Band der SPIEGEL-Bestsellerserie um Kurt Austin. Während einer Übungsmission der NUMA erreicht Kurt Austin ein Notruf. Doch die Rettungsaktion geräht beinahe zum Fiasko, als Austins Team angegriffen wird. Zum Glück handelt es sich um ein Missverständnis, und wenig später berichtet die verängstigte Besatzung des Frachters von schwebenden Lichtern, die das Schiff lautlos umkreist haben. Dies geschah kurz bevor die komplette Mannschaft einen Blackout erlitt. Wer oder was steckt dahinter? Kurt Austin muss es schnell herausfinden – oder der dritte Weltkrieg ist nicht mehr zu verhindern! Jeder Band ein Bestseller und einzeln lesbar. Lassen Sie sich die anderen Abenteuer von Kurt Austin nicht entgehen – zum Beispiel »Das Jericho-Programm«, »Die Antarktis-Verschwörung« oder »Gefährliche Allianz«.

Clive Cussler Condor's Fury

release date: May 07, 2024
Clive Cussler Condor's Fury
Kurt Austin faces mind-control technology and cutting-edge weaponry in the latest novel in the #1 New York Times-bestselling series created by the “grand master of adventure” Clive Cussler. On a NUMA training mission in the Caribbean, Kurt Austin and Joe Zavala catch a distress call from a nearby freighter. Leaping into action, they locate a damaged vessel and a dead captain clutching a shotgun. While searching the freighter for clues, Kurt and Joe are ambushed by crew members who seem terrified and disoriented, almost brainwashed. The trawler they were hauling has vanished, taken—the men say—by baffling lights that circled the ship. Kurt and Joe deduce that the men are suffering from Havana Syndrome, which deepens the mystery and raises the stakes. Soon, they’re confronting Cuban mercenaries who plan to use magnificent modern airships to hijack a nuclear submarine—culminating in a life-or-death showdown in the skies.

Cambridge International AS Level Information Technology Student's Book Second Edition

release date: Feb 09, 2024
Cambridge International AS Level Information Technology Student's Book Second Edition
Our AS Level student book is endorsed by Cambridge International Education to support the full syllabus for examination from 2025. Develop theoretical and practical IT skills with this comprehensive Student''s Book written by experienced authors and examiners specially for the updated Cambridge International Education AS Level Information Technology syllabus (9626). - Improve understanding of concepts and terminology with clear explanations, labelled illustrations, photographs, diagrams, plus a glossary of key terms - Develop theoretical and practical skills with a range of exercises (multi choice through to discussion type questions), exam-style questions, step-by-step instructions and example answers that all ensure skills are developed alongside knowledge - Follow a structured route through the course with in-depth coverage of the full syllabus Also available in the series: Cambridge International AS Level Information Technology Student Book eBook 9781036005597 Cambridge International AS Level Information Technology Skills Workbook 9781510483064

Clive Cussler Condor's Fury: The Numa Files

release date: Sep 27, 2023
Clive Cussler Condor's Fury: The Numa Files
Kurt Austin faces mind-control technology and cutting-edge weaponry in the latest novel in the #1 New York Times-bestselling series created by the "grand master of adventure" Clive Cussler. A freighter carrying top-secret computers of unparalleled capability disappears in the Western Pacific. While searching for a lost treasure that once belonged to the famous pirate queen, Ching Shih, Kurt Austin and Joe Zavala are redirected to look for the missing vessel. Discovering that the sinking of the ship is just part of an intricate web of deception, they find themselves in the middle of a cyber-war between rival groups of hackers, both of whom want to control the flow of data around the world. With no allies except a group of pirates who operate under their own crude laws, Kurt and Joe must rescue a colleague held hostage--while keeping the computers out of Russian or Chinese hands and the world''s digital information safe from the hackers.

Clive Cussler's Condor's Fury

release date: Sep 14, 2023
Clive Cussler's Condor's Fury
PRE-ORDER THE ELECTRIFYING NEW ADVENTURE OF THE NUMA CREW, FROM THE GRAND MASTER OF ADVENTURE, CLIVE CUSSLER A terrifying discovery. A cutting-edge weapon. A life-or-death showdown in the skies . . . A distress call from a nearby freighter in the Caribbean brings a NUMA training mission to an abrupt halt. Leaping into action, Kurt Austin and Joe Zavala locate the damaged vessel, where they make an eerie discovery. The captain lies face down in the silent starboard bridge. Clutched beneath him - an empty shotgun. When Kurt and Joe search the freighter for clues, the situation grows stranger - and more dangerous. Lying hidden in wait are the rest of the crew: paranoid, disoriented and ready to fight. Could a mind-altering sickness have struck down an entire ship? Or is something much more sinister going on? Following the crew''s tale of mysterious lights leads Kurt and Joe to a cadre of Cuban mercenaries, and when they learn of their plan to use magnificent modern airships to hijack a nuclear submarine, this impromptu mission moves from the seas to the skies. Faced with an irrepressible enemy and a new arena of fighting, stopping this plot could be the NUMA crew''s toughest task yet... Praise for Clive Cussler: The Adventure King - Sunday Express Cussler is hard to beat - Daily Mail Just about the best in the business - New York Post

Clive Cussler's Dark Vector

release date: Apr 25, 2023
Clive Cussler's Dark Vector
Kurt Austin must find a vanished ship and stave off a global catastrophe in the latest novel in the #1 New York Times-bestselling series created by the “grand master of adventure” Clive Cussler. A freighter carrying top-secret computers of unparalleled capability disappears in the Western Pacific. While searching for a lost treasure that once belonged to the famous Chinese pirate queen, Ching Shih, Kurt Austin and Joe Zavala are redirected to look for the missing vessel. Discovering that the sinking of the ship is just part of an intricate web of deception, they find themselves in the middle of a cyber-war between rival groups of hackers, both of whom want to control the flow of data around the world. With no allies except a group of pirates who operate under their own crude laws, Kurt and Joe must rescue a colleague held hostage—while keeping the computers out of Russian or Chinese hands and the world’s digital information safe from the hackers.

Cambridge IGCSE Information and Communication Technology Study and Revision Guide Second Edition

release date: Aug 26, 2022

Clive Cussler's Dark Vector: A Novel from the Numa(r) Files

release date: Jun 29, 2022

Cambridge International A Level Information Technology

release date: Oct 29, 2021
Cambridge International A Level Information Technology
We are working with Cambridge Assessment International Education to gain endorsement for this title. Develop theoretical and practical IT skills with this comprehensive Student''s Book written by experienced authors and examiners specially for the updated Cambridge International Education A Level Information Technology syllabus (9626). - Improve understanding of concepts and terminology with clear explanations, labelled illustrations, photographs, diagrams, plus a glossary of key terms - Develop theoretical and practical skills with a range of exercises (multi choice through to discussion type questions), exam-style questions, step-by-step instructions and example answers that all ensure skills are developed alongside knowledge - Follow a structured route through the course with in-depth coverage of the full syllabus Also available in the series: Cambridge International AS Level Information Technology Student''s Book 9781510483057 Cambridge International AS Level Information Technology Student eTextbook 9781510484429 Cambridge International AS Level Information Technology Whiteboard eTextbook 9781510484436 Cambridge International AS Level Information Technology Skills Workbook 9781510483064 Cambridge International A Level Information Technology Student eTextbook 9781398307018 Cambridge International A Level Information Technology Whiteboard eTextbook 9781398307025 Cambridge International A Level Information Technology Skills Workbook 9781398309029 Cambridge International AS & A Level Information Technology Online Teacher''s guide - coming soon

Cambridge IGCSE Information and Communication Technology Teacher's Guide with Boost Subscription Booklet

release date: May 28, 2021
Cambridge IGCSE Information and Communication Technology Teacher's Guide with Boost Subscription Booklet
We are working with Cambridge Assessment International Education to gain endorsement for this forthcoming title. Created with teachers and students in schools across the globe, Boost is the next generation in digital learning for schools and colleges, bringing quality content and new technology together in one interactive website. The Teacher''s Guide includes a print handbook and a subscription to Boost, where you will find a range of online resources to support your teaching. - Confidently deliver the revised syllabus with lesson plans, scheme of work, answers for all Student''s Book activities and full electronic solutions for all practical activities in the Student''s Book.

Cambridge International AS Level Information Technology Student's Book

release date: May 14, 2021
Cambridge International AS Level Information Technology Student's Book
Our AS Level student book is endorsed by Cambridge International to support the full syllabus for examination from 2022. Develop theoretical and practical IT skills with this comprehensive Student''s Book written by experienced authors and examiners specially for the updated Cambridge International Education AS Level Information Technology syllabus (9626). - Improve understanding of concepts and terminology with clear explanations, labelled illustrations, photographs, diagrams, plus a glossary of key terms - Develop theoretical and practical skills with a range of exercises (multi choice through to discussion type questions), exam-style questions, step-by-step instructions and example answers that all ensure skills are developed alongside knowledge - Follow a structured route through the course with in-depth coverage of the full syllabus Also available in the series: Cambridge International AS Level Information Technology Student Book eBook 9781398333932 Cambridge International AS Level Information Technology Skills Workbook 9781510483064

Fast Ice

release date: Mar 09, 2021
Fast Ice
Kurt Austin races to Antarctica to stop a chilling plot that imperils the entire planet in the latest novel from the #1 New York Times-bestselling Grand Master of Adventure. In the early days of World War II, the infamous German Luftwaffe embark upon an expedition to Antarctica, hoping to set up a military base to support their goal of world domination. Though the military outpost never comes to fruition, what the Nazis find on the icy continent indeed proves dangerous...and will have implications far into the future. In the present day, Kurt Austin and his assistant Joe Zavala embark for the freezing edge of the world after a former NUMA colleague disappears in Antarctica. While there, they discover a photo of the Luftwaffe expedition of 1939, and are drawn into a decades-old conspiracy. Even as they confront perilous waters and frigid temperatures, they are also are up against a terrifying man-made weapon--a fast-growing ice that could usher in a new Ice Age. Pitted against a determined madman and a monstrous storm, Kurt and the NUMA team must unravel the Nazi-era plot in order to save the globe from a freeze that would bury it once and for all.

Journey of the Pharaohs

release date: Feb 23, 2021
Journey of the Pharaohs
Kurt Austin and the NUMA crew risk everything to stop a cutthroat arms dealer from stealing a priceless ancient treasure in the thrilling new novel from the #1 New York Times-bestselling grand master of adventure. In 1074 B.C., vast treasures disappear from the tombs of Egyptian Pharaohs. In 1927, a daredevil American aviator vanishes on an attempted transcontinental flight. And in the present day, a fishing trawler--along with its mysterious cargo--sinks off the coast of Scotland. How are these three mysterious events connected? And, more importantly, what do they mean for Kurt Austin and his NUMA team? As they search for answers, the NUMA squad join the agents of the British MI5 to take on a wide-reaching international conspiracy. Their common enemy is the Bloodstone Group, a conglomerate of arms dealers and thieves attempting to steal ancient relics on both sides of the Atlantic. Kurt and his team soon find themselves wrapped up in a treacherous treasure hunt as they race to find the lost Egyptian riches. . . before they fall into the wrong hands.

Keeping Score

release date: May 06, 2020
Keeping Score
In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.

Untitled Numa #17

release date: Mar 05, 2020
Untitled Numa #17
The new rip-roaring thriller in the NUMA series from the Grand Master of Adventure, Clive Cussler.

Sea of Greed

release date: Oct 29, 2019
Sea of Greed
The NUMA crew must crack a baffling historical mystery in this thrilling novel from the #1 New York Times-bestselling grand master of adventure. After an explosion in the Gulf of Mexico destroys three oil rigs trying to revive a dying field, Kurt Austin and the NUMA Special Projects Team are tapped by the President of the United States to find out what''s gone wrong. The trail leads them to a brilliant billionaire in the alternative energy field. Her goal is the end of the oil age; her company has spent billions developing the worlds'' most advanced fuel-cell systems. But is she an environmental hero...or a rogue genetic engineer? The NUMA crew discovers that the oil fields are infected with bacteria that are consuming the oil before it can be pumped out of the earth--a bacteria originally lost decades ago when two submarines vanished in the Mediterranean. With hired killers on his trail, can Kurt Austin locate a submarine that''s remained hidden for more than fifty years? And even if he can, can the biological terror that''s been unleashed be stopped?

The Rising Sea

release date: Mar 05, 2019
The Rising Sea
Everywhere, waters are rising--and that is just the beginning of the world''s peril, unless the NUMA crew can beat the clock in this thrilling novel from the #1 New York Times-bestselling grand master of adventure. An alarming rise in the world''s sea levels--much larger than could be accounted for by glacier melt--sends Kurt Austin, Joe Zavala, and the rest of the NUMA scientific team rocketing around the globe in search of answers. What they find at the bottom of the East China Sea, however, is even worse than they imagined: a diabolical plan to upset the Pacific balance of power--and in the process displace as many as a billion people. A rare alloy unlike anything else on earth, a pair of five-hundred-year-old Japanese talismans, an assassin so violent even the Yakuza has disowned him, an audacious technological breakthrough that will become a very personal nightmare for Kurt Austin--from the shark-filled waters of Asia to the high-tech streets of Tokyo to a forbidden secret island, the NUMA team must risk everything to head off the coming catastrophe.

Nighthawk

release date: May 01, 2018
Nighthawk
THE NEW YORK TIMES BESTSELLER NUMA crew leaders Kurt Austin and Joe Zavala must beat the clock to stop the world’s most dazzling new technological advance from becoming mankind’s last in this action-packed thriller from the #1 New York Times–bestselling grand master of adventure. When the most advanced aircraft ever designed vanishes over the South Pacific, Kurt Austin and Joe Zavala are drawn into a deadly contest to locate the fallen machine. Russia and China covet the radical technology, but the United States worries about a darker problem. They know what others don’t—that the X-37 is carrying a dangerous secret, a payload of exotic matter, extracted from the upper reaches of the atmosphere and stored at a temperature near absolute zero. As long as it remains frozen, the cargo is inert, but if it thaws, it will unleash a catastrophe of nearly unthinkable proportions. From the Galapagos Islands to the jungles of South America to an icy mountain lake many believe to be the birthplace of the Inca, the entire NUMA team will risk everything in an effort to avert disaster...but they may be caught in a race that no one can win.

Cambridge IGCSE ICT 2nd Edition

release date: Aug 28, 2015
Cambridge IGCSE ICT 2nd Edition
We are working with Cambridge International Examinations to gain endorsement for this new edition of the worldwide bestselling Student''s Book. Now including Brian Sargent in the expert author team, alongside first edition authors Graham Brown and David Watson, this book has been fully revised and updated to cover every part of the latest Cambridge IGCSE ICT (0417) syllabus. - Written by experts, who bring a wealth of theoretical knowledge and practical experience to both the book and the CD - Ensures that students are fully prepared for both the written theory paper as well as the two practical papers - Covers each section of the syllabus with clear explanations and plenty of tasks and activities Every Student''s Book includes a CD that contains source files for the tasks and activities.

Codename Tartarus

release date: Jun 22, 2015
Codename Tartarus
Der Helikopter machte einen harmlosen Eindruck – bis er im Hafen von Sidney das Feuer auf ein Motorboot eröffnet. Kurt Austin von der NUMA gelingt es, den Hubschrauber zum Absturz zu bringen. Zu spät. Das Boot und seine Insassen sind bereits untergegangen. Austin gelingt es, den einzigen Überlebenden zu bergen, doch dessen Verletzungen sind tödlich. Mit letzter Kraft flüstert der Sterbende: »Tartarus«. Austin muss herausfinden, was sich hinter dieser Bezeichnung verbirgt, oder eine schreckliche Katastrophe wird die Erde zerreißen. Jeder Band ein Bestseller und einzeln lesbar. Lassen Sie sich die anderen Abenteuer von Kurt Austin nicht entgehen!

Ghost Ship

release date: May 26, 2015
Ghost Ship
When NUMA team leader Kurt Austin finds his own memories of a dangerous mission aren''t to be trusted, he must follow a trail of mysterious disppearances to the truth in this novel in the #1 New York Times-bestselling series. After a narrow escape during a perilous rescue operation to save the passengers and crew from a sinking yacht, Marine adventurer Kurt Austin awakens with fragmented and conflicting memories. Did he see an old friend and her children drown, or was the yacht abandoned when he came aboard? For reasons he cannot explain, Kurt doesn’t trust either version of his recollection. Determined to know the fate of his friend, he begins to search for answers, and soon finds himself descending into a shadowy world of state-sponsored cybercrime, and uncovering a pattern of vanishing scientists, suspicious accidents, and a web of human trafficking. With the help of fellow NUMA operative Joe Zavala, he takes on the sinister organization at the heart of this web, facing off with them in locations ranging from Monaco to North Korea to the rugged coasts of Madagascar. But where he will ultimately end up even he could not begin to guess.

Learning Reimagined

release date: Jan 29, 2015
Learning Reimagined
The book of the 2014 World Innovation Summit for Education provides an authoritative overview of the most innovative ideas about the use of technology in education, from the world''s leading thinkers and practitioners.

The Pharaoh's Secret

release date: Jan 01, 2015
The Pharaoh's Secret
The dazzling new novel in the #1 "New York Times" bestselling NUMA Files series from the grand master of adventure. Kurt and Joe tangle with the most determined enemy they ve ever encountered when a ruthless powerbroker schemes to build a new Egyptian empire as glorious as those of the Pharaohs. Part of his plan rests on the manipulation of a newly discovered aquifer beneath the Sahara, but an even more devastating weapon at his disposal may threaten the entire world: a plant extract known as the black mist, discovered in the City of the Dead and rumored to have the power to take life from the living and restore it to the dead. With the balance of power in Africa and Europe on the verge of tipping, Kurt, Joe, and the rest of the NUMA team will have to fight to discover the truth behind the legends but to do that, they have to confront in person the greatest legend of them all: Osiris, the ruler of the Egyptian underworld."

Experiences of Hiv

release date: Jan 01, 2015

Killer Analytics

release date: Sep 12, 2013
Killer Analytics
Learn the secrets to using analytics to grow your business Analytics continues to trend as one of the hottest topics in the business community today. With ever-growing amounts of business data and evolving performance management/business intelligence architectures, how well your business does analyzing its data will differentiate you from your competition. Killer Analytics explores how you can use the muscle of analytics to measure new business elements. Author Mark Brown introduces 20 new metrics that can drive competitive advantage for your business, including social networks, sustainability, culture, innovation, employee satisfaction, and other key business elements. Shows organizations how to use analytics to measure key elements of business performance not traditionally measured Introduces 20 new metrics that drive competitive advantage Reveals how to measure social networking, sustainability, innovation, culture, and more Aside from the science and process of analytics, businesses need to think outside the box in terms of what they are measuring and how new analytical tools can be used to measure business elements such as innovation or sustainability. Opening the doors to a powerful new way of measuring your business, Killer Analytics saves you a small fortune on consultants with dynamic, forward-thinking advice for making the most of every component of your business.

Baldrige Award Winning Quality -- 18th Edition

release date: Aug 21, 2013
Baldrige Award Winning Quality -- 18th Edition
The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet comprehensive resource, for understanding the most current criteria for this prestigious business performance award. The definitive resource for helping companies achieve world-class results, Baldrige Award Winning Quality – 18th Edition: How to Interpret the Baldrige Criteria for Performance Excellence is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address. From understanding the scoring system to preparing for a site visit, it guides you through all stages in the process. Reflecting the new criteria (2013-2014) that address education and healthcare, this edition outlines a comprehensive plan that is suitable for any company in any industry. Offering detailed explanations of each of the 17 "Examination Items" and the 36 "Areas to Address" that compose the seven major categories, the book reveals exactly what examiners look for in each area and suggests what you need to include. It also discusses: Criteria of leadership and the role of senior management in the award process Importance of a long- and short-term strategic plan Where and how to satisfy the requirements for demonstrating effective "process" and "results" Lists of state award programs based on the Baldrige criteria Core values and themes that underlie the award How to weigh the importance of the 36 "Areas to Address" The significance of the Baldrige scoring scale, and its role in achieving performance excellence The book devotes a chapter to supplying a clear and concise explanation on how to prepare for a site visit from the board of examiners. It details each facet of the site visit, including its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit. Complete with rules for preparing graphics and charts, the book includes helpful tips to help you avoid common mistakes when completing the application.
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