Best Selling Books by Graham Brown

Now in its 16th edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. The 2007 Criteria now includes 18 questions, one for each of the Baldrige Criteria Items. Significant changes in the 2007 award include a stronger emphasis on— · Leadership, which now includes a focus on performance measures and their use by senior leaders; · Measurement, Analysis, and Knowledge,with a focus on needs for management of information and information technology · Workforce Focus, redesigned around workforce engagement and the workforce environment · Customer and Market Focus, with a focus on the voice of the customer · Process Management, redesigned around work systems, core competencies, and work processes Strategic Planning, with a focus on innovation, strategic advantages, and resource needs to accomplish strategic objectives · Results, aligned with the above categories to ensure the measurement of important and appropriate results This definitive reference for helping companies achieve world-class results is the only book on the Baldrige Criteria to detail, in simple and straightforward language, every category, examination item, and required area.

This booklet is a guide to interpreting the criteria in the seven Baldrige categories to help your organization improve quality. It begins with answers to commonly asked questions about the Award criteria. Then it breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

NEW! The booklet is a guide to interpreting the criteria in the seven Baldrige categories to help your organization improve quality. It begins with answers to commonly asked questions about the Award criteria. Then it breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

The world''s oil supply is vanishing, the stock market is plummeting, and the key to saving the future seems to be a baffling historical mystery. Can the NUMA crew crack it in time? Sea of Greed is the suspenseful new NUMA Files novels from the #1 New York Times-bestselling grand master of adventure. After an explosion in the Gulf of Mexico destroys three oil rigs trying to revive a dying field, Kurt Austin and the NUMA Special Projects Team are tapped by the President of the United States to find out what''s gone wrong. The trail leads them to a brilliant billionaire in the alternative energy field. Her goal is the end of the oil age; her company has spent billions developing the worlds'' most advanced fuel-cell systems. But is she an environmental hero...or a rogue genetic engineer? The NUMA crew discovers that the oil fields are infected with bacteria that are consuming the oil before it can be pumped out of the earth--a bacteria originally lost decades ago when two submarines vanished in the Mediterranean. With hired killers on his trail, can Kurt Austin locate a submarine that''s remained hidden for more than fifty years? And even if he can, can the biological terror that''s been unleashed be stopped?

A distress call from a nearby freighter in the Caribbean brings a NUMA training mission to an abrupt halt. Leaping into action, Kurt Austin and Joe Zavala locate the damaged vessel, where they make an eerie discovery. The captain lies face down and clutched beneath him - an empty shotgun. When Kurt and Joe search for clues, the situation grows stranger - and more dangerous. Lying hidden in wait are the rest of the crew: paranoid, disoriented and ready to fight. Could a mind-altering sickness have struck down an entire ship? Or is something much more sinister going on? Following the crew''s tale of mysterious lights leads Kurt and Joe to a cadre of Cuban mercenaries, and when they learn of their plan to use magnificent modern airships to hijack a nuclear submarine, this impromptu mission moves from the seas to the skies. Faced with an irrepressible enemy and a new arena of fighting, stopping this plot could be the NUMA crew''s toughest task yet...[Bokinfo].

Highlighted with valuable tips and Brown''s firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to: Identify strengths, weaknesses, opportunities, and threats. Design data collection strategies. Link the scorecard to other systems in an organization. Develop a performance index. Avoid the top 10 measurement mistakes. In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included. Click here for the introductory chapter A 296 minute abridged version of this book is also available on 4 compact discs or 4 audio cassettes from Productivity Press.

Kurt Austin and the NUMA crew face swarms of deadly bio-hacked sea locusts, a runaway AI system, and a sinister cult in the latest novel in the #1 New York Times-bestselling series created by the “grand master of adventure” Clive Cussler. When Kurt Austin and Joe Zavala investigate a mass stranding of aquatic life in the Indian Ocean, they accidentally uncover a much deeper mystery. A strange figure soon steals NUMA’s findings, forcing a high-speed chase—someone really didn’t want them examining those dead whales. But who, and why? A cryptic text through the NUMA satellite network makes things still stranger: these odd phrases and numbers look like NUMA codes. But who could be tantalizing the crew with such specific knowledge of their tech? Are they being helped by an old friend, or lured into a trap by a traitor who knows a little too much about NUMA’s inner workings? Kurt, Joe, and even Max, the agency’s supercomputer, will have to investigate like never before as they decrypt data, infiltrate a cult of cloned men, and prepare for a battle on two very different planes: one physical; one digital. The aquatic stranding was just the beginning of a sinister plan concocted by a mind more brilliant than any they’ve ever faced—the mind of a machine. A new, terrifying world order is being plotted. First marine ecosystems will be devastated, then the entire globe’s…Unless the NUMA crew can stop this code of desolation.

Reprint of the original, first published in 1883.

Throughout the 1990s, Iraq has been the target not only of military attack but of the most draconian and protracted economic embargo ever imposed by the international community. In the immediate aftermath of the Gulf War, the embargo was accompanied by an effort to provide aid to the Iraqi people and to protect them against human rights abuses: an initiative that seemed to break new ground in providing protection for civilians in a situation of conflict. Yet the outcome of the international community''s efforts has fallen short of the promise. Why has there been such a large gap between the rhetoric and reality? How exactly have the combinatin of economic sanctions, international humanitarian aid and limited protection of civilians affected Iraq? What lessons can be drawn from the experience? This is the most carefully documented, comprehensive account of the consequences of intervention in Iraq during the 1990s. It examines not only the record of intervention but also the complicated political context which has shaped international policy and the Iraqi response to it, and which has made events seem so unpredictable.

The first half of this book is designed as a mini-dictionary or glossary of common terms used in planning, measuring, and managing performance. The second half includes tips and techniques for reviewing performance, diagnosing problems, deciding on action plans, and evaluating links between measures and strategies. This succinct and handy guide will be a constant companion as you engage in performance management in your organization. hr"An excellent book by an excellent author. This 56-page book is a great tool for managers who need a ‘quick reference’ during any type of business meeting where results are discussed or plans are developed. The author does a great job of covering virtually all core facets of Performance Management in a text that takes less than one day to read." Ray DiGiacomo, Jr. San Juan Capistrano, California

Kurt Austin faces mind-control technology and cutting-edge weaponry in the latest novel in the #1 New York Times-bestselling series created by the "grand master of adventure" Clive Cussler. A freighter carrying top-secret computers of unparalleled capability disappears in the Western Pacific. While searching for a lost treasure that once belonged to the famous pirate queen, Ching Shih, Kurt Austin and Joe Zavala are redirected to look for the missing vessel. Discovering that the sinking of the ship is just part of an intricate web of deception, they find themselves in the middle of a cyber-war between rival groups of hackers, both of whom want to control the flow of data around the world. With no allies except a group of pirates who operate under their own crude laws, Kurt and Joe must rescue a colleague held hostage--while keeping the computers out of Russian or Chinese hands and the world''s digital information safe from the hackers.

Join Kurt Austin and the NUMA crew in the thrilling SUNDAY TIMES BESTSELLER continuing the bestselling series from the grand master of adventure, Clive Cussler A PIRATE''S HOARD. A VANISHED SHIP. A GLOBAL CATASTROPHE BECKONS. ________ Kurt Austin and Joe Zavala are diving for treasure . . . Specifically, the legendary hoard of Pirate Queen Ching Shih, lost in the South China Sea. But no sooner than they''ve found a clue than a more pressing matter requires urgent attention: a nearby freighter carrying the world''s most state-of-the-art computers has vanished. NUMA must find the ship - and fast. If hackers, criminals or terrorists get hold of it, this cargo could be the Information Age''s most deadly weapon. Plunged into a cyberwar that has spilled into real life, facing modern-day pirates and cut-throat billionaires, Kurt and Joe are about to discover just how perilous are the high seas . . . ________ Praise for Clive Cussler ''The Adventure King'' Sunday Express ''Cussler is hard to beat'' Daily Mail ''Nobody does it better . . . nobody!'' Stephen Coonts

This book is intended to provide a treatment of the production, properties and applications of X-rays suitable for undergraduate courses in physics. It is hoped that parts of it, at least, will be useful to students on other courses in physics, materials science, metallurgy, chemistry, engineering, etc. at various levels. It is also hoped that parts of it will serve as an introduction to the subject of X-ray crystallography, and to this end the treatment of X-ray diffraction has been designed to show the relation between the simple approach and the more sophisticated treatments. During many years of teaching this subject to Degree, Diploma in Technology and Higher National Certificate students, I have been unable to find a single book which attempts to cover the whole of this field. This lack of a treatment of X-rays and their applications in one volume has prompted me to attempt to fill the gap and this present volume is the result. Obviously in writing such a book I have referred to many existing books and I acknowledge my indebtedness to the authors of all the books which I have used. I believe that all these books are included in the re ferences at the ends of the chapters but if I have omitted any, then my apologies are offered to the authors concerned.

This edition of an invaluable manual for trainee waiters has been thoroughly revised and updated. The emphasis is on relevance, practicality and clarity. Emphasis is placed on the importance of all aspects of good service - product knowledge, good communication, and personal, organisational and technical skills.

Kurt Austin, Joe Zavala, and members of the NUMA Special Assignments Team are called in to investigate after ships are destroyed near the Azores and they find themselves entangled in the ambitions of an African dictator who may have developed a weapon with extraordinary power.

It is called zero point energy, and it really exists, a state of energy contained in all matter everywhere, and thus all but unlimited. Nobody has ever found a way to tap into it, however, until one scientist discovers a way. Or at least he thinks he has. The problem is, his machines also cause great earthquakes, even fissures in tectonic plates. One machine is buried deep underground; the other is submerged in a vast ocean trench. If Kurt Austin and Joe Zavala and the rest of the NUMA team aren''t able to find and destroy them, and soon, the world will be on the threshold of a new era of earth tremors and unchecked volcanism. Now, that can''t be good.