Best Selling Books by Graham Brown

From Sunday Times bestselling author Graham Brown, co-author (with Clive Cussler) of The Pharaoh''s Secret A coveted treasure. A perilous mission. A dangerous secret that could change the world... Former CIA-agent Hawker has been black flagged by his own government and Interpol and the State department have issued a warrant for his arrest. All Hawker wants to do is find a way back home that doesn''t involve a prison sentence or a body bag. Government operative Danielle Laidlaw is his way out. She needs a pilot and a security consultant for her mission to discover the lost Mayan city of Tulan Zuyu. In return for his services, she promises Hawker his life back. But as an unseen enemy stalks the rainforests, leaving battered corpses in its wake, they are about to discover that they are not the first - and they are not the only people looking for Tulan Zuyu and the secrets it may hold.

The Baldrige criteria have been updated for 2006. Reflecting recent events, the new criteria include a focus on an organization''s business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2006 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management, process management and business results. The new 15th edition of the Baldrige Award Winning Quality addresses these changes for 2006 and helps you understand what the criteria are. Written in an easy-to-read format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looks for, and the questions typically asked during a visit.

Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 17th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

The first half of this book is designed as a mini-dictionary or glossary of common terms used in planning, measuring, and managing performance. The second half includes tips and techniques for reviewing performance, diagnosing problems, deciding on action plans, and evaluating links between measures and strategies. This succinct and handy guide will be a constant companion as you engage in performance management in your organization. hr"An excellent book by an excellent author. This 56-page book is a great tool for managers who need a ‘quick reference’ during any type of business meeting where results are discussed or plans are developed. The author does a great job of covering virtually all core facets of Performance Management in a text that takes less than one day to read." Ray DiGiacomo, Jr. San Juan Capistrano, California

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet comprehensive resource, for understanding the most current criteria for this prestigious business performance award. The definitive resource for helping companies achieve world-class results, Baldrige Award Winning Quality – 18th Edition: How to Interpret the Baldrige Criteria for Performance Excellence is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address. From understanding the scoring system to preparing for a site visit, it guides you through all stages in the process. Reflecting the new criteria (2013-2014) that address education and healthcare, this edition outlines a comprehensive plan that is suitable for any company in any industry. Offering detailed explanations of each of the 17 "Examination Items" and the 36 "Areas to Address" that compose the seven major categories, the book reveals exactly what examiners look for in each area and suggests what you need to include. It also discusses: Criteria of leadership and the role of senior management in the award process Importance of a long- and short-term strategic plan Where and how to satisfy the requirements for demonstrating effective "process" and "results" Lists of state award programs based on the Baldrige criteria Core values and themes that underlie the award How to weigh the importance of the 36 "Areas to Address" The significance of the Baldrige scoring scale, and its role in achieving performance excellence The book devotes a chapter to supplying a clear and concise explanation on how to prepare for a site visit from the board of examiners. It details each facet of the site visit, including its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit. Complete with rules for preparing graphics and charts, the book includes helpful tips to help you avoid common mistakes when completing the application.

The Baldrige criteria have been updated and finely tuned for 2005. Reflecting recent events, the new criteria include a focus on an organization''s business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2005 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management, process management and business results. The new 14th edition of the Baldrige Award Winning Quality addresses these changes for 2005 and helps you understand what the criteria are. Written in an easy-to-read format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looks for, and the questions typically asked during a visit.

Now in its 16th edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. The 2007 Criteria now includes 18 questions, one for each of the Baldrige Criteria Items. Significant changes in the 2007 award include a stronger emphasis on— · Leadership, which now includes a focus on performance measures and their use by senior leaders; · Measurement, Analysis, and Knowledge,with a focus on needs for management of information and information technology · Workforce Focus, redesigned around workforce engagement and the workforce environment · Customer and Market Focus, with a focus on the voice of the customer · Process Management, redesigned around work systems, core competencies, and work processes Strategic Planning, with a focus on innovation, strategic advantages, and resource needs to accomplish strategic objectives · Results, aligned with the above categories to ensure the measurement of important and appropriate results This definitive reference for helping companies achieve world-class results is the only book on the Baldrige Criteria to detail, in simple and straightforward language, every category, examination item, and required area.

NEW! The booklet is a guide to interpreting the criteria in the seven Baldrige categories to help your organization improve quality. It begins with answers to commonly asked questions about the Award criteria. Then it breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

Highlighted with valuable tips and Brown''s firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to: Identify strengths, weaknesses, opportunities, and threats. Design data collection strategies. Link the scorecard to other systems in an organization. Develop a performance index. Avoid the top 10 measurement mistakes. In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included. Click here for the introductory chapter A 296 minute abridged version of this book is also available on 4 compact discs or 4 audio cassettes from Productivity Press.

This booklet is a guide to interpreting the criteria in the seven Baldrige categories to help your organization improve quality. It begins with answers to commonly asked questions about the Award criteria. Then it breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

Updated yearly to match changing requirement, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. Most organizations that use the Baldrige criteria have no interest in applying for, or winning, the award. It is not about the award, or how to win it. Rather, it is about how to interpret and use

Throughout the 1990s, Iraq has been the target not only of military attack but of the most draconian and protracted economic embargo ever imposed by the international community. In the immediate aftermath of the Gulf War, the embargo was accompanied by an effort to provide aid to the Iraqi people and to protect them against human rights abuses: an initiative that seemed to break new ground in providing protection for civilians in a situation of conflict. Yet the outcome of the international community''s efforts has fallen short of the promise. Why has there been such a large gap between the rhetoric and reality? How exactly have the combinatin of economic sanctions, international humanitarian aid and limited protection of civilians affected Iraq? What lessons can be drawn from the experience? This is the most carefully documented, comprehensive account of the consequences of intervention in Iraq during the 1990s. It examines not only the record of intervention but also the complicated political context which has shaped international policy and the Iraqi response to it, and which has made events seem so unpredictable.

PRE-ORDER THE ELECTRIFYING NEW ADVENTURE OF THE NUMA CREW, FROM THE GRAND MASTER OF ADVENTURE, CLIVE CUSSLER A terrifying discovery. A cutting-edge weapon. A life-or-death showdown in the skies . . . A distress call from a nearby freighter in the Caribbean brings a NUMA training mission to an abrupt halt. Leaping into action, Kurt Austin and Joe Zavala locate the damaged vessel, where they make an eerie discovery. The captain lies face down in the silent starboard bridge. Clutched beneath him - an empty shotgun. When Kurt and Joe search the freighter for clues, the situation grows stranger - and more dangerous. Lying hidden in wait are the rest of the crew: paranoid, disoriented and ready to fight. Could a mind-altering sickness have struck down an entire ship? Or is something much more sinister going on? Following the crew''s tale of mysterious lights leads Kurt and Joe to a cadre of Cuban mercenaries, and when they learn of their plan to use magnificent modern airships to hijack a nuclear submarine, this impromptu mission moves from the seas to the skies. Faced with an irrepressible enemy and a new arena of fighting, stopping this plot could be the NUMA crew''s toughest task yet... Praise for Clive Cussler: The Adventure King - Sunday Express Cussler is hard to beat - Daily Mail Just about the best in the business - New York Post

Kurt Austin faces mind-control technology and cutting-edge weaponry in the latest novel in the #1 New York Times-bestselling series created by the "grand master of adventure" Clive Cussler. A freighter carrying top-secret computers of unparalleled capability disappears in the Western Pacific. While searching for a lost treasure that once belonged to the famous pirate queen, Ching Shih, Kurt Austin and Joe Zavala are redirected to look for the missing vessel. Discovering that the sinking of the ship is just part of an intricate web of deception, they find themselves in the middle of a cyber-war between rival groups of hackers, both of whom want to control the flow of data around the world. With no allies except a group of pirates who operate under their own crude laws, Kurt and Joe must rescue a colleague held hostage--while keeping the computers out of Russian or Chinese hands and the world''s digital information safe from the hackers.

In recent years clay target shooting has developed into one of the fastest-growing sports in the UK, and its popularity has been infused with a new sense of purpose and life as a result of the Commonwealth and Olympic successes of both male and female participants. Understanding Clay Pigeon Shooting is aimed at both the beginner and the advanced novice. It will help you to understand the logic behind good shooting, and to develop skills already acquired to become a really good and consistent shot. Every potential shooter has the ability to reach the highest standards; this book will help you to unlock that potential. Topics covered include: the history of clay shooting; getting started in clay shooting; the three disciplines: sporting, trap and skeet; the different types of gun, and ancillary equipment; gun fitting and eye dominance, and finally, shooting styles and muzzle placement.

This book is intended to provide a treatment of the production, properties and applications of X-rays suitable for undergraduate courses in physics. It is hoped that parts of it, at least, will be useful to students on other courses in physics, materials science, metallurgy, chemistry, engineering, etc. at various levels. It is also hoped that parts of it will serve as an introduction to the subject of X-ray crystallography, and to this end the treatment of X-ray diffraction has been designed to show the relation between the simple approach and the more sophisticated treatments. During many years of teaching this subject to Degree, Diploma in Technology and Higher National Certificate students, I have been unable to find a single book which attempts to cover the whole of this field. This lack of a treatment of X-rays and their applications in one volume has prompted me to attempt to fill the gap and this present volume is the result. Obviously in writing such a book I have referred to many existing books and I acknowledge my indebtedness to the authors of all the books which I have used. I believe that all these books are included in the re ferences at the ends of the chapters but if I have omitted any, then my apologies are offered to the authors concerned.

This is the first published overview of the archaeology of urban common land. By recognising that urban common land represents a valid historical entity, this book contributes towards successful informed conservation. It contains a variety of interesting and illuminating illustrations, including contemporary and archive photographs. Historically, towns in England were provided with common lands for grazing the draft animals of townspeople engaged in trade and for the pasturing of farm animals in an economy where the rural and the urban were inextricably mixed. The commons yielded wood, minerals, fruits and wild animals to the town''s inhabitants and also developed as places of recreation and entertainment, as extensions of domestic and industrial space, and as an arena for military, religious and political activities. However, town commons have been largely disregarded by historians and archaeologists; the few remaining urban commons are under threat and are not adequately protected, despite recognition of their wildlife and recreational value. In 2002, English Heritage embarked upon a project to study town commons in England, to match its existing initiatives in other aspects of the urban scene. The aim was to investigate, through a representative sample, the archaeological content and Historic Environment value of urban commons in England and to prompt appropriate conservation strategies for them. The resulting book is the first overview of the archaeology of town commons - a rich resource because of the relatively benign traditional land-use of commons, which preserves the physical evidence of past activities, including prehistoric and Roman remains as well as traces of common use itself. The recognition of town commons as a valid historical entity and a valued part of the modern urban environment is an important first step towards successful informed conservation. An important consideration for the future is maintaining the character of town commons as a different sort of urban open space, distinct from parks and public gardens.

Selected As One of "The Year''s Best Reference and Reading Material", Industrial Engineer Magazine, December 2004 If you seek to produce measurable results in your organization, this book is for you. It provides practical and useful methods that you can use immediately and points out habits you should avoid. Get It, Set It, Move It, Prove It is about getting real results and being able to prove them. The distinct feature of this book is the four-phased model: "Get It" focuses on your leadership''s vision and values; "Set It" improves your goals and strategies and their deployment in regard to ethics and regulatory requirements and performance measurement; "Move It" strengthens your relationships with important customers and the management of employees and key work processes; and "Prove It" helps you supply the evidence that your systems are producing high-performance results.

This edition of an invaluable manual for trainee waiters has been thoroughly revised and updated. The emphasis is on relevance, practicality and clarity. Emphasis is placed on the importance of all aspects of good service - product knowledge, good communication, and personal, organisational and technical skills.

The fourth edition of The Waiter''s Handbook continues to be an excellent resource for those in the hospitality industry. It has been updated to address the requirements in the new SIT07 Hospitality, Tourism and Events Training Package and changes in the industry. The book is a comprehensive training guide to modern food and beverage service. It explains the technical and interpersonal skills required by today''s waiters for all types of establishments, from casual bistros to formal dining. New sections have been added to address changes to the smoking laws and cultural and special dietary requirements. New photographs have also been added to help illustrate key areas of technique in the table service industry. The glossary has been updated to take in these changes in industry and it continues to explain the food and beverage terminology and the culinary words and phrases from cooking traditions all around the world. It also includes a simple and very helpful guide to pronunciation. The glossary will aid students in their understanding of both traditional and more modern menus. It makes the book a valuable long-term reference after the technical and service skills have been mastered.