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The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet com

Después de haberle dado la espalda al trono durante siglos, Wrath, hijo de Wrath, finalmente asumió el cargo.Pero la corona pronto le empieza a pesar. Mientras la guerra con la Sociedad Restrictiva prosigue con furia y la amenaza de la Pandilla de Bastardos se hace cada vez más real, Wrath se ve obligado a tomar decisiones que pondrán a todos en peligro.

Tariq Shakir ist einer der mächtigsten Männer Nordafrikas, und sein Traum von einem neuen ägyptischen Reich, das selbst das der Pharaonen in den Schatten stellt, ist zum Greifen nah. Denn in der Stadt der Toten wurde eine Pflanze entdeckt, deren Saft das Leben beenden, aber auch den Tod besiegen kann. Kurt Austin und sein NUMA-Team setzen alles daran, die Wahrheit hinter den Legenden aufzudecken. Aber um das zu erreichen, müssen sie der größten Legende Ägyptens gegenübertreten: Osiris, dem Herrscher der Unterwelt. Jeder Band ein Bestseller und einzeln lesbar. Lassen Sie sich die anderen Abenteuer von Kurt Austin nicht entgehen!

Muinaisesta Egyptistä nousee Osiriksen kuolettava sumu. Kurt Austin kohtaa suurrikollisen, joka tähtää Pohjois-Afrikan valtiaaksi eikä välitä, montako ihmishenkeä tavoitteen saavuttaminen maksaa. Salaperäinen laiva päästää ilmaan myrkkyä lähellä Lampedusaa, ja vain muutaman minuutin kuluttua saarella ei ole enää ketään hengissä. Merentutkimuslaitos NUMAn erikoisprojektiosaston Kurt Austin ryhmineen yrittää päästä selville katastrofin aiheuttajasta. Tutkimukset johtavat heidät niin Egyptiin kuin Ranskaan, ja pelastaakseen miljoonien ihmisten hengen tulee tiimin selvittää muinaisten legendojen salat - onhan vastassa itse Osiris, manalan valtias. Yhdysvaltalainen Clive Cussler (s. 1931) aloitti menestyksekkään kirjailijanuransa 1960-luvun puolivälissä. Hänen huippusuosittuja jännitysromaaneitaan on käännetty jo ainakin 40 kielelle ja julkaistu yli sadassa maassa. Cussler yhdistää kirjoissaan reipasta seikkailua huipputeknologiaan. Hän on tullut tunnetuksi myös meriarkeologina, syvänmerentutkijana ja klassikkoautojen keräilijänä. Alun perin lentäjäksi ja lakimieheksi valmistunut Graham Brown perusti terveydenhuoltoalan yrityksen, kunnes päätti vielä kerran vaihtaa alaa ja ryhtyi kirjailijaksi. Hänen esikoisromaaninsa Black Rain ilmestyi vuonna 2010. Clive Cusslerin kanssa Brown on kirjoittanut jo viisi NUMA-seikkailua.

Embarque numa odisseia repleta de emoção e suspense. Kurt e Joe, membros da equipa NUMA, são confrontados com um dos inimigos mais determinados que já encontraram: um magnata megalómano que pretende construir um novo império egípcio para ressuscitar a glória do tempo dos faraós. Parte do seu plano consiste na manipulação de um aquífero descoberto no subsolo do deserto Saara, mas descobre ter à sua disposição uma arma ainda mais devastadora que pode ameaçar o mundo inteiro: um extrato de planta conhecido como Névoa Negra, oculto na Cidade dos Mortos, e que supostamente pode trazer os mortos de novo à vida. Com a balança de poder na África e Europa à beira de ruir, Kurt e Joe terão de percorrer as areias do Egito para descobrir a verdade por trás das lendas - e para isso, enfrentar a maior lenda da Antiguidade: Osíris, o governante divino do submundo egípcio.

Wanneer Kurt Austin op zoek is naar een verdwenen vroegere geliefde en haar kinderen die door een misdadige organisatie worden gegijzeld, komt hij achter de ware aard en doelstellingen van deze gewelddadige familie.

When the NUMA crew is exposed to a dangerous toxin, Kurt Austin and Joe Zavala will stop at nothing to find a cure foretold by Ancient Egyptian lore in this exhilarting novel in the #1 New York Times–bestselling series Head of NUMA special assignments, Kurt Austin and his most trusted friend, Joe Zavala tangle with a ruthless powerbroker scheming to build a new Egyptian empire as glorious as those of the Pharaohs. Part of their adversary''s plan rests on the manipulation of a newly discovered aquifer beneath the Sahara, but an even more devastating weapon at his disposal may threaten the entire world: a plant extract known as the black mist, discovered in the City of the Dead and rumored to have the power to take life from the living and restore it to the dead. With the balance of power in Africa and Europe on the verge of tipping, Kurt, Joe, and the rest of the NUMA team will have to fight to discover the truth behind the legends—but to do that, they have to confront in person the greatest legend of them all: Osiris, the ruler of the Egyptian underworld.

En la duodécima entrega de la serie de aventuras trepidantes «Archivos NUMA», Kurt Austin y su equipo librarán una carrera a contrarreloj para hallar el paradero de Sienna Westgate, creadora de un poderoso programa informático, que ha sido secuestrada. Kurt Austin es malherido mientras intenta rescatar a los pasajeros de un barco naufragado y, al despertar, en su cabeza todo son recuerdos fragmentarios. ¿Vio realmente a una vieja amiga y al hijo de esta ahogándose? ¿O es que la embarcación ya había sido abandonada cuando él subió a bordo? Decidido a descubrir la verdad, se ve arrastrado al oscuro mundo del cibercrimen, financiado por el Estado. En su camino deberá destapar una trama de científicos desaparecidos y sospechosos accidentes, así como una red de tráfico de seres humanos. Con la ayuda de Joe Zavala, se enfrentará a la terrible organización en lugares que van desde Mónaco hasta Corea del Norte, pasando por las abruptas costas de Madagascar. Lo que todavía desconoce es cuál será el destino final de este viaje... Reseña: «Cussler ofrece los giros que tanto le caracterizan y que conducen la trama hacia un clímax explosivo.» Publishers Weekly

Kurt Austin kyberroistojen kintereillä. Ihmiskauppaan erikoistuneet roistot hamuavat valtaa kybermaailmassa - Kurt Austinin erikoisryhmä iskee takaisin! Kurt Austin NUMAn erikoisprojekteista palaa tajuihinsa loukkaannuttuaan uppoavan huvijahdin pelastusyrityksessä. Muistikuvat ovat sekavat. Näkikö hän entisen rakastettunsa Sienna Westgaten hukkuvan? Kurtin on saatava selvyys asiaan. Nainen on tietokonealan gurujen guru, joka on joutunut kyberrikollisjengin kynsiin. Maailman koko tietoliikenne on uhattuna, kun Brévardin roistosuku hamuaa valtaa. Intian valtamereltä Pohjois-Koreaan ja sieltä Madagaskarille syöksyvät sankarit Austin ja Zavala joutuvat tekemään kaikkensa estääkseen koko maailmaa luisumasta häikäilemättömien rikollisten armoille.

Der Helikopter machte einen harmlosen Eindruck – bis er im Hafen von Sidney das Feuer auf ein Motorboot eröffnet. Kurt Austin von der NUMA gelingt es, den Hubschrauber zum Absturz zu bringen. Zu spät. Das Boot und seine Insassen sind bereits untergegangen. Austin gelingt es, den einzigen Überlebenden zu bergen, doch dessen Verletzungen sind tödlich. Mit letzter Kraft flüstert der Sterbende: »Tartarus«. Austin muss herausfinden, was sich hinter dieser Bezeichnung verbirgt, oder eine schreckliche Katastrophe wird die Erde zerreißen. Jeder Band ein Bestseller und einzeln lesbar. Lassen Sie sich die anderen Abenteuer von Kurt Austin nicht entgehen!

En la undécima entrega de «Archivos NUMA», la serie de aventuras protagonizada por Kurt Austin y su equipo, el planeta se encuentra en una situación límite. Si la Agencia no tiene éxito en su emocionante misión, podría desencadenarse el fin de la humanidad. Se conoce como punto cero de energía y no es un mito de la ciencia. Este estado de la energía que se encuentra en la materia y que ofrece posibilidades ilimitadas existe realmente. Son muchos los expertos que han tratado de desentrañar este gran misterio de la física, pero no han tenido éxito... hasta ahora. Un excéntrico científico, que ha sido rechazado y denigrado por la comunidad internacional, parece haber hallado la fórmula. Para vengarse del mundo, y en especial de todos aquellos que lo despreciaron, ha construido dos máquinas capaces de provocar terribles terremotos y crear fisuras en las placas tectónicas. Desde las llanuras de Australia hasta la virulenta naturaleza de una isla de hielo en el océano Antártico, Kurt Austin, Joe Zavala y el resto del equipo de la NUMA deberán encontrar las dos máquinas que han desencadenado esta situación límite: si no lo hacen pronto, las consecuencias del cambio geológico podrían ser fatales. Reseñas: «Los fans de las aventuras de la NUMA lo pasarán en grande con esta nueva entrega.» Booklist «Un thriller con dosis inagotables de acción.» Associated Press

A soldier. A slave. A conqueror. In the year 2137 the world stands on the brink of ruin. Pollution, war and overpopulation have darkened the skies, photosynthesis has begun to fail and most of the Earth''s twenty billion souls face starvation and death. The only hope for survival are the fertile fields of Mars. In the last stages of a Terra-forming effort, vast swaths of the red planet are now turning green and preparations are underway to feed those left back on the home world. But to the leaders of the Cartel--a conglomeration of the world''s most powerful families--using Mars to feed the overpopulated hordes of the Earth is a waste of resources. They have different plan--take Mars for themselves and watch Earth self-destruct from afar. Standing in their way is the idealistic President of the United World Government and unquestioned leader of the World Military Forces, Jackson Collins, who believes that humanity must rise or fall as one. As the Cartel plot their coup d''état, the President''s son, James returns home from his latest military deployment. After spending half his life at war, James is disillusioned, despondent and openly wondering if humanity is even worth saving. It''s a question he''ll be forced to answer, as the world begins to tear itself apart and he ends up caught between the titanic forces of his father''s iron will, the Cartel''s insatiable greed, and the vengeful wrath of a dying planet.

Ein Sturm zieht auf: Lesestärke 10! Der Jemenitische Warlord Jinn al-Khalif weiss: Wer das Wetter beherrscht, beherrscht die Welt. Und wenn Stürme und Unwetter Millionen von Leben kosten, bevor er der Wüste Regen und damit Leben bringt, dann sei es! Doch Kurt Austin und sein Partner Joe Zavala von der NUMA erfahren durch Zufall von dem mörderischen Plan, nachdem bereits eine ganze Schiffscrew durch al-Khalifs Machenschaften getötet wurde. Sie sind die Einzigen, die den Warlord noch aufhalten können. Doch die Veränderung des globalen Klimas hat bereits begonnen! Seit er 1973 seinen ersten Helden Dirk Pitt erfand, ist jeder Roman von Clive Cussler ein ''New-York-Times''-Bestseller. Auch auf der deutschen SPIEGEL-Bestsellerliste ist jeder seiner Romane vertreten. 1979 gründete er die reale NUMA, um das maritime Erbe durch die Entdeckung, Erforschung und Konservierung von Schiffswracks zu bewahren. Er lebt in der Wüste von Arizona und in den Bergen Colorados.

La décima entrega de la serie de aventuras trepidantes «Archivos NUMA» es probablemente la novela más excitante de Clive Cussler, el gran maestro del género. Durante una expedición de la NUMA para tomar muestra de agua en el océano Índico, un miembro de la tripulación vislumbra una mancha negra brillante que parece petróleo. De repente una multitud de partículas negras les ataca como si se tratara de un ejército de hormigas. El barco se enciende en llamas y no quedan supervivientes. Kurt Austin, Joe Zavala y el resto del equipo de operaciones especiales se encargan del caso. La investigación, que empieza con un examen de los restos carbonizados del barco, revela un retorcido plan: llegar a dominar la meteorología del planeta para matar a millones de personas... La cuenta atrás ya ha empezado y quedan muchas preguntas sin responder: ¿Quién se encuentra detrás de esta trama criminal? ¿Podrán Kurt Austin y sus hombres salvar el planeta? Reseña: «Excitante... [...] demuestra que Cussler se mantiene en la cumbre.» Publishers Weekly

Learn the secrets to using analytics to grow your business Analytics continues to trend as one of the hottest topics in the business community today. With ever-growing amounts of business data and evolving performance management/business intelligence architectures, how well your business does analyzing its data will differentiate you from your competition. Killer Analytics explores how you can use the muscle of analytics to measure new business elements. Author Mark Brown introduces 20 new metrics that can drive competitive advantage for your business, including social networks, sustainability, culture, innovation, employee satisfaction, and other key business elements. Shows organizations how to use analytics to measure key elements of business performance not traditionally measured Introduces 20 new metrics that drive competitive advantage Reveals how to measure social networking, sustainability, innovation, culture, and more Aside from the science and process of analytics, businesses need to think outside the box in terms of what they are measuring and how new analytical tools can be used to measure business elements such as innovation or sustainability. Opening the doors to a powerful new way of measuring your business, Killer Analytics saves you a small fortune on consultants with dynamic, forward-thinking advice for making the most of every component of your business.

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet comprehensive resource, for understanding the most current criteria for this prestigious business performance award. The definitive resource for helping companies achieve world-class results, Baldrige Award Winning Quality – 18th Edition: How to Interpret the Baldrige Criteria for Performance Excellence is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address. From understanding the scoring system to preparing for a site visit, it guides you through all stages in the process. Reflecting the new criteria (2013-2014) that address education and healthcare, this edition outlines a comprehensive plan that is suitable for any company in any industry. Offering detailed explanations of each of the 17 "Examination Items" and the 36 "Areas to Address" that compose the seven major categories, the book reveals exactly what examiners look for in each area and suggests what you need to include. It also discusses: Criteria of leadership and the role of senior management in the award process Importance of a long- and short-term strategic plan Where and how to satisfy the requirements for demonstrating effective "process" and "results" Lists of state award programs based on the Baldrige criteria Core values and themes that underlie the award How to weigh the importance of the 36 "Areas to Address" The significance of the Baldrige scoring scale, and its role in achieving performance excellence The book devotes a chapter to supplying a clear and concise explanation on how to prepare for a site visit from the board of examiners. It details each facet of the site visit, including its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit. Complete with rules for preparing graphics and charts, the book includes helpful tips to help you avoid common mistakes when completing the application.

Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 17th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

Kurt Austin and Joe Zavala investigate the smoldering hulk of a NUMA research vessel in the Indian Ocean and soon uncover an audacious scheme to permanently alter the weather on a global scale, killing millions--

Im Atlantik sind ohne ersichtlichen Grund 2 Schiffe in Flammen aufgegangen. Agent Kurt Austin untersucht die mysteriöse Vorfälle und findet heraus, dass ein skrupelloser afrikanischer Diktator änurä seine neuen Langstreckenwaffen testen wollte, die er nun auf Washington D.C. richtet.

From Graham Brown, co-author of the New York Times bestselling thriller Devil’s Gate with Clive Cussler, comes The Eden Prophecy . . . The wisdom of faith. The power of science. The evil of man. In the U.N. building in New York City, a U.S. Ambassador contracts an unknown virus after opening a threatening letter. In a slum near Paris, a rogue geneticist is found dead, tortured and defiled. His last message, a desperate plea for help, was sent to an old friend and fellow outcast, the ex-CIA agent and former mercenary named Hawker. His final legacy appears to be the fingerprints he left all over the letter to the Ambassador. Consumed by thoughts of revenge but fighting to see the truth, Hawker teams up with NRI operative Danielle Laidlaw on a quest to find the killers and track down the secrets his dead friend may have lost or sold. From the streets of Paris to an underground auction in the catacombs of Beirut to the merciless deserts of Iran, Hawker and Danielle find themselves hunting a murderous cult leader whose scientific arsenal could lead humanity to a new Eden—or unleash hell on the Earth itself.

Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 16th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

A coveted treasure. A perilous mission. A dangerous secret that could change the world... Former CIA-agent Hawker has been black flagged by his own government and Interpol and the State department have issued a warrant for his arrest. All Hawker wants to do is find a way back home that doesn''t involve a prison sentence or a body bag. Government operative Danielle Laidlaw is his way out. She needs a pilot and a security consultant for her mission to discover the lost Mayan city of Tulan Zuyu. In return for his services, she promises Hawker his life back. But as an unseen enemy stalks the rainforests, leaving battered corpses in its wake, they are about to discover that they are not the first - and they are not the only people looking for Tulan Zuyu and the secrets it may hold.

From Graham Brown, co-author of the New York Times bestselling thriller Devil’s Gate with Clive Cussler, comes Black Sun . . . In the heart of the Amazon, NRI operative Danielle Laidlaw makes an incredible discovery: a translucent Mayan stone generating massive waves of energy while counting down toward the infamous apocalyptic date: December 21, 2012. And somewhere, there are three more just like it. What power will be unleashed if all four stones come together? Who created them—and who has them now? Using a cryptic Mayan map and a prophecy that points to the end of the world, Danielle and her team race toward answers. But one staggering question remains: Were these artifacts meant to save us—or to destroy us once and for all?

Una antigua leyenda indígena dice que en lo más profundo de la jungla del Amazonas, en la región «donde las muchas muertes caminan en la noche», habitan los Indele. Pero la brillante investigadora Danielle Laidlaw no cree en leyendas. Su empresa la envía al corazón de la selva amazónica con la excusa de una expedición arqueológica para conseguir lo que podría convertirse en la fuente de energía definitiva. Danielle no puede imaginar que su aventura se convertirá en una pesadilla espeluznante En la selva, ella y su equipo de investigadores descubrirán que el mayor peligro que les acecha no es el grupo de mercenarios que pretende robarles información, sino una amenaza mucho mayor que no les permitirá escapar tan fácilmente con el valioso descubrimiento.

From Graham Brown, co-author of the New York Times bestselling thriller Devil’s Gate with Clive Cussler, comes Black Rain . . . Covert government operative Danielle Laidlaw leads an expedition into the deepest reaches of the Amazon in search of a legendary Mayan city. Assisted by a renowned university professor and protected by a mercenary named Hawker, her team journeys into the tangled rain forest—unaware that they are replacements for a group that vanished weeks before, and that the treasure they are seeking is no mere artifact but a breakthrough discovery that could transform the world. Shadowed by a ruthless billionaire, threatened by a violent indigenous tribe, and stalked by an unseen enemy that leaves battered corpses in its wake, the group desperately seeks the connection between the deadly reality of the Mayan legend, the nomadic tribe that haunts them, and the chilling secret buried beneath the ancient ruins.

The first half of this book is designed as a mini-dictionary or glossary of common terms used in planning, measuring, and managing performance. The second half includes tips and techniques for reviewing performance, diagnosing problems, deciding on action plans, and evaluating links between measures and strategies. This succinct and handy guide will be a constant companion as you engage in performance management in your organization. hr"An excellent book by an excellent author. This 56-page book is a great tool for managers who need a ‘quick reference’ during any type of business meeting where results are discussed or plans are developed. The author does a great job of covering virtually all core facets of Performance Management in a text that takes less than one day to read." Ray DiGiacomo, Jr. San Juan Capistrano, California

The Definitive Guide to Mastering the Baldrige Award Now in its 17th fully updated edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. This simple and comprehensive resource enables companies to master the exhaustive criteria of the nation’s leading business performance award. This exclusive reference guide provides detailed descriptions of the 18 examination items and the 32 areas that comprise the seven major categories. It reveals what examiners look for in each area and provides powerful suggestions to achieve results. By consulting this reference, businesses will acquire the winning knowledge necessary to capture the award.