New Releases by Ann Thomas

Study & Master Numeracy gives learners the best possible foundation on which to build their numeracy skills. This programme provides: graded exercises which build numeracy skills examples and activities based on learners'' own experiences assessment according to the Foundations for Learning programme additional classroom activities in the Teacher''s File to introduce and consolidate work done in the Learner''s Book and Workbook. Also available in Afrikaans, isiXhosa, isiZulu, Sesotho and Siswati. Strong roots; good shoots!

Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way. Your company wins when you: Understand Customer Expectations Embrace and implement The RATER Factors Define who you are and what you offer Become E.T.D.B.W. (Easy To Do Business With) Connect with your audience in all mediums React appropriately and respond immediately to customer feedback Recover sincerely when things go wrong All you need is to Pay Attention!

BookMath that students can relate to!This full-color, photo-illustrated math reader seamlessly integrates Math with the curriculum areas of Science and Social Studies. Grab your students'' attention and inspire a love of Math and of learning.

Today''s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the bestselling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to meet their customers'' needs. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer''s perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service. You''ll discover how to create an action plan for improvement, reviewing topics such as: how to say no, empathy vs. sympathy, service recovery, listening, email and telephone skills, customers from hell, winning words and soothing phrases, anticipating customer needs, building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.

The power of the Creator God is dead. His pendant lies dormant, forgotten inside the altar of a temple dedicated to worshiping statues and demons. Few know of a prophecy and a girl who might not only awaken the blessed pendant, but also a power so evil and deadly it could destroy the world. Ayla, a human child raised by dwarfs, must solve the mystery of the pendant before a spoiled prince and devious priestess crush a kingdom''s hopes forever.

The conceptual orientation of this study was informed by social ecology theory coupled with the concept of rural place, to investigate social processes embedded within the physical, social and symbolic environment affecting the health of rural grandmothers raising grandchildren. A modified grounded theory methodology was used to generate a middle range theory explicating the basic social process of rural grandmother-mothering. The Rural Grandmother-Mothering as Cushioning model explains how the rural place experience of the physical, social and perceptual environmental context influences the health of rural grandmothers raising grandchildren. This research has significance for the scientific community by demonstrating how place is fused with human experiences. Results can inform nursing interventions tailored to the unique social processes in rural settings and designed to promote the health of the increasing numbers of women engaged in grandmother-mothering.

Childhood should be innocent, not fearful and full of pain. This story tells of the events of my tortured childhood. These events caused me to want to give up on life. My story also tells how my faith in God has been tested over and over again. With Godas love, I was finally able to turn an endless broken heart into a chance for happiness that seemed to be forever out of my reach. My story also shows how Godas miracles brought me from the brink of suicide to holding on to life as hard as I can. Now I have hope, love, and forgiveness. I just want to let others who have had similar experiences know that it is possible to have a better, happier life if they just believe and give their heart to God and never give up. With help, we can be survivors, not victims. Just believe.

A three-eyed, green skinned, hairless neighbor has moved into the neighborhood. Readers follow along as a young boy learns that his new neighbor is not so different after all. Books of the Neighborhood Readers Program build early literacy skills, introduce important content-area language, and help develop speaking and writing skills. They can be integrated into any existing language arts or core reading programs.

1 copy

Anything new takes some getting used to, especially new people. This book presents the story of two lovable characters as they get to know each other, because they''re new neighbors. Bright illustrations and very accessible Spanish text awaits your readers. This book is compatible with any Reading or Language Arts program.

Bonnie helps her mother make and sell cookies at the bakery.

The author captures the joys and trials of motherhood and points women to God''s Word as the source of strength.

Explains the characteristics of oxygen, where it is found, how it is used by humans, and its relationship to other elements found in the periodic table.

Explains the characteristics of sodium, where it is found, how it is used by humans, and its relationship to other elements found in the periodic table.

This Japanese bridge is more than 2 miles long! Challenged readers will be intrigued by this and other fun facts about this amazing bridge.

Many children have heard of dams, but not many know what they are. This book engages young readers as it reveals the many fascinating aspects of the worlds largest dam, which was built on the border of Paraguay and Brazil.

At 33 miles long, the Seikan Railroad Tunnel is the worlds longest tunnel. From its beginning to its completion, the story of this Japanese tunnel will fascinate even the most reluctant readers.

Describes how the rig was built, how it stands out in the water, and how much drilling it does in a day.

1 Copy