Most Popular Books by Adele B. Lynn

Co-published with SHRM. Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn''t enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It''s filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior executives. Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention -- all keys to stronger bottom line results.

Elevate emotional intelligence throughout your organization—and watch profitability, retention, and customer satisfaction soar! Know-it-all bosses, overcompetitive colleagues, and leaders who rarely leave their offices--common EQ problems such as these damage not just camaraderie, but also results. Because of this, managers are discovering now more than ever that emotional intelligence (EI)--knowing how to manage emotions, empathize, build relationships, and more--is a vital contributor to a company’s success. But how does one go about persuading others to improve their EI? The Emotional Intelligence Activity Kit shows the way with 50 practical exercises to: Promote introspection Increase empathy Improve social skills Boost influence Inspire purpose Bring everyone on board Studies have proven that emotional intelligence drives performance. But the problem has always been how to utilize this knowledge and inspire new ways of thinking among individuals. With The Emotional Intelligence Activity Kit, trainers, coaches, and organizational development professionals can now break through and trigger lasting EQ improvements to create thriving, successful organizations.

With a growing body of research showing that Emotional Intelligence is one of the key indicators of success, smart hiring managers know that choosing employees based on their EQ makes sense. What they don''t know is the best way to do it. The EQ Interview gives readers the skills and understanding they need to assess candidates'' emotional intelligence and ensure that they''re the right fit for the job. This practical guide explains the five areas of emotional intelligence, and how these competencies enhance job performance. The book then arms interviewers with more than 250 behavior-based questions specially formulated to help determine how applicants have used their EQ in past experiences. Readers will learn how they can analyze and interpret answers to predict future success, and even spot “EQ frauds” to avoid costly hiring mistakes. Filled with insightful examples, this is the one book that shows readers how to factor emotional intelligence into their hiring process.

This simple, easy-to-use book gives managers, supervisors, and team leaders activities to help their teams overcome emotional obstacles and become more effective. In a team situation, many issues -- like lack of trust and commitment, unresolved conflicts, and the inability of individuals to understand how their actions impact the rest of the team -- can stop even the most promising groups from delivering great results. In Quick Emotional Intelligence Activities for Busy Managers, you will find powerful, proven exercises they can use to help employees: identify individual and team mood deal with anger and emotional triggers avert, rather than avoid, conflict encourage communication overcome fear and other obstacles understand and manage competition honor differences assess team strengths and weaknesses pick up on cues from teammates control the emotional climate of the team Each activity is followed by a discussion of its purpose, how to use it, and a list of post-activity questions to help solidify each lesson. This practical, effective collection of proven exercises will elicit the best from any team.

A collection of reproducible activities perfect for skill-building on self-awareness, emotional control, empathy, social expertness, personal influence, mastery of vision and more. Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber do not do as well.

La inteligencia emocional explica el porqué, a pesar de tener la misma capacidad intelectual, formación o experiencia, algunas personas destacan mientras que otras del mismo calibre se quedan rezagadas. En los profesionales de alto rendimiento, a todos los niveles, desde personal de contacto a Directores Ejecutivos, podemos encontrar determinadas competencias. Como formadores, estamos obligados a encontrar formas de desarrollar esos talentos etiquetados como coeficiente de inteligencia emocional (CE). Las 50 actividades que encontrará en este libro se centran en el desarrollo de este conjunto de competencias: auto-conocimiento y control, empatía, interacción social, influencia personal y visión.

La inteligencia emocional es, cada vez m&ás, la clave para obtener un equipo competente en cualquier organizaci&ón. Pero las emociones son traidoras, y tanto pueden llevarnos hacia el &éxito en nuestros objetivos como meternos en un callej&ón sin salida. Por eso no basta con rodearnos de gente con una elevada inteligencia emocional: es necesario un plan concreto que ponga este valios&ísimo recurso en marcha. The EQ Difference le ofrece un abanico de herramientas imprescindibles para ello. - Una gu&ía paso a paso para mejorar su inteligencia emocional. - Ejemplos pr&ácticos en el lugar de trabajo. - M&étodos, sugerencias y trucos para incrementar& la inteligencia emocional. - T&écnicas como el scanning, la identificaci&ón del "modus operandi" de la inteligencia emocional y f&órmulas para reconducir las reacciones emocionales en el trabajo. & The EQ Difference ayudar&á a los profesionales de cualquier nivel a convertirse en sus propios coachs.

A training program on applying emotional intelligence at work.