New Releases by Carol Smith

Maintaining positive relationships with new home owners after they move in increases sales. This book helps builders and their sales and warranty staffs understand and plan for the customer service that follows the sale of a house, especially warranty service.

The new Carol Smith thriller, a chilling novel set on ghostly Dartmoor.

When Rose sees Joe in an Oxford bar, for her it is instant infatuation. He is everything that turns her on: gifted musician, wit and high achiever. In her mind, at least, they are ideally matched and a burning desire for him takes hold. Fate, however, has other plans and Joe no intention of settling down. All Rose will ever be to him is part of his student past. Instead he embarks on a dazzling career which takes him abroad for a number of years, leaving Rose alone with shattered dreams. She knows what true happiness can be like. Her parents have always been very well married, and the late arrival of her kid sister, Lily, helped make the family complete. But when Joe returns and falls for Lily, unaware that Rose still has feelings for him, a dangerous rivalry ensues that can only lead to murder.

I dedicate this book to my parents, John and Anna Warrick, who got me through the rough times in my life. They have been a big inspiration to me and my poetry. I wanted the world to know since my parents passed on what kind people they were. I was brought up in a Christian home, and went to Critfield Missionary Alliance Church in Millrun, Pennsylvania. My parents were very strong in their belief. My dad also served in World War II. We lived in a small community in Normalville, Pennsylvania, where everyone knew everyone. They meant the world to me, and no one can take their place. I just wanted to keep their memory alive. I hope everyone enjoys my book.

What you see is not quite what it seems. . . Jo Lydhurst is a junior doctor, newly qualified at a London hospital. Desperate for a break, she escapes to the Caribbean for a well-earned ten days of rest. On the beautiful island of Antigua, she meets an enchanting and diverse bunch of characters destined to become friends. There''s Lowell & Vincent, Boston lawyer and Dutch art dealer- handsome, good looking, eligible to a degree; Cora and Fontaine, Charleston dowager and Southern Belle, mother determined to make a match for her child; Merrily Morgenstern, acerbic but lovable New York banker, sick of being single -- and shy English orphan Jessica, arts organiser extraordinaire. Friends for life, the holiday becomes an annual tradition, but then Vincent is murdered back in Amsterdam and the Caribbean club becomes tinged with fear. . .

When Frankie, mid-forties, sees in a passing train the unforgettable face of her long-lost love, she turns straight round and goes after him. For she, more than anyone, knows he is dead; was there when it happened, attended the inquest and later served a prison sentence for his manslaughter. Frankie, Cristina, Cassandra, Jenny and Pippa....five women living quite separate lives except for one crucial fact. Cristina, the spoilt Brazilian ex-model; Cassie, the dignified lady of class; Jenny, who runs a fashionable eatery while raising a child on her own and Pippa, the much younger mistress, now pregnant with his twins. Each of them has devoted her life to the same duplicitous man. Antwerp, Paris, Venice, Rio, Bath...their lives are very widespread. But when the circles begin to intersect, the only possible ending is murder.

Mia gets no attention from her parents, mum is busy with the new baby and dad in his chores so Mia hides in the dog house.

An English udu reader for primary level, also available in other Indian languages

"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers'' experience a positive one from initial contact through warranty service. Satisfied customers aren''t born that way. They''re created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder''s relationship with home buyers and shows builders how to initiate service and successfully manage customers'' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith''s industry-tested guidelines.

Offers a learning programme for life orientation and arts and culture in the intermediate phase. This title provides hands-on activities that develop essential skills, knowledge and attitudes as it combines the arts with the learning of life skills.

Esta guía forma parte de la línea económica de libros diseñada en forma accesible a todo público. Encontrará en ella una guía práctica de la Biblia que es de fácil manejo, completa y de gran utilidad.Incluye:Un examen completo de la Biblia. Repaso de los 66 libros. Definiciones de términos difíciles. Resumen gráfico, tablas y otras ayudas. Hallazgos arqueológicos que apoyan la Biblia. Introducción a lugares bíblicos, la gente y sus costumbres. Hechos divertidos y mucho más... Puntos claves: El precio es sumamente atractivo y accesible a todo público. Ideal para estudios bíblicos, células o referencia individual. Excelente recurso que cubre todo lo relacionado con la Biblia en forma completa. Práctica y de fácil manejo.

The cold-blooded butchery of a mother and her daughters triggers a wave of outrage in the media. Though not immediately obvious because they are so widely-spaced, this is just the latest in a series of bloody murders. It takes the patient persistence of cartographer, William Huxley, to sense a link the police have missed and slowly unravel the puzzle. Stuck at home with the two-year-old Morwenna while his high-flying wife, Edwina, plays with fire, William, the puzzle-solver, slowly assembles the pieces, aided solely by a cub reporter and the valiant cleaning lady, Mrs. P. When a prominent public figure is hacked to death, events take a sudden sharp curve for the worse. Particularly when it rapidly becomes clear that William is the next intended victim.

Five women become unlikely friends when they all stay in the same British public hospital. As they get to know each other, they discover that their lives intertwine--through bosses, ex-husbands and lovers. And the death of one of them, apparently from complications from surgery, seems to bring the others even closer. But when another is brutally attacked, the three remaining friends realize these deaths are connected and they must uncover a dangerous, psychotic killer who may be within their very circle.

Fleeing an abusive relationship, Kate Ashenberry finds refuge in a vast Victorian apartment building in London, among a charming collection of colorful and eccentric neighbors, but their new friendship is threatened by a murder and a diabolical killer who could be one of them. Reprint.

Built around 500 questions that teens frequently ask about faith, life, and love, this book provides biblically based answers--written just for them--using their language and cultural references.

This manual is designed to provide the health and safety officer and the incident safety officer with the information necessary to perform the various tasks assigned to them, and to provide direction to resources that will further their knowledge of safety-related issues. It also covers the applicable performance requirements of NFPA 1500 and NFPA 1021.

The Bible-it''s the worldÆs best-known and best-selling book. But itÆs not always the best-understood. To learn more about the Bible, you could refer to a big, thick commentary. . .or check out the easy-to-read Ultimate Guide to the Bible. Theologically sound, but written in approachable layman''s terms, The Ultimate Guide to the Bible offers overviews of the whole Bible and its individual books, explanations of confusing terms, a Bible timeline, and introductions to the important people, places, and events of Bible times. ItÆs a perfect resource for new Christians, or an enjoyable refresher course for long-time saints.

To save her reputation at school and keep her position on the swim team, Amber must uncover the identity of the mysterious stranger who has been sending threatening email messages to her website.

Remember when Paul met Rhoda after an angel broke him out of prison? If you''re saying Paul didn''t meet Rhoda -- Peter did!, then you''ll enjoy The Bible Detective: Mixed-Up Stories to Test Your Bible Knowledge. Here''s a unique Bible trivia book that requires readers to put their Bible knowledge to work -- to solve a mystery posed by a mixed-up story using Biblical characters, places, and quotations. The more you know about your Bible, the more successful you''ll be as The Bible Detective!

The brutal murder of Jinx McLennan in her Kensington home, shocks the neighbours and triggers a police inquiry that delves into her colourful past. The trail goes cold until, shockingly, the murder turns out to be a case of mistaken identity. Somewhere is a crazed killer with unfinished business.

The fourth book in the Bible for Little Hearts series features the art of Elena Kucharik''s Little Blessings characters. Lyrics from eight original lullabies are beautifully illustrated in the book. The accompaniment tape provides 60 minutes of soothing bedtime music. These Scripture-based lullabies appeal to families with infants through older preschoolers.

A collection of children''s activity ideas with Biblical and Christian themes for use by parents and teachers.